Paul Schofield Email & Phone Number

Austin, Texas, United States

Jamf, the standard for Apple in the enterprise, extends the legendary Apple experience people enjoy in their personal lives to the workplace. Jamf’s cloud software is the only solution of scale that automates Mac, iPad, iPhone and Apple TV deployment, management and security. We help organizations, businesses, hospitals, schools and government agencies, connect, manage and protect Apple products without ever having to touch the device— anytime, anywhere.Summary:The Technical Support Engineer position works within the Technical Support department, as part of the Product Development and Delivery team, to provide technical support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The position provides direct assistance to customers as an escalation point for complex issues and also works with our premium customers. The position also actively participates in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies. The position helps onboard new employees, and helps mentor, advise, and train employees on both technical and soft skills.Responsibilities:Utilize available resources to independently resolve support issueWork directly with customers to troubleshoot, recreate, and/or resolve support issues related to Jamf products and supporting technologiesAct as an escalation point for technical questions and case consultations for our most complex standard support issues and environments, and working with our enterprise customersThe position also actively participates cross-departmentally and cross-regionally in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies.Work closely with Product Specialists and Product Management to submit and evaluate Product Issues and feature requests respectively.

As Lead engineer I am responsible for delivering internal projects that bring value to the businessand enable other teams . As well as the general day to day operational duties of monitoring and maintaining our application stack I have: been involved with PCI audits for the past several years, Migrated our internal virtual cloud from xen to cloudstack, Was part of the team that migrated all of our old filers from 7 mode to cdot, Implemented prometheus monitoring in aws to replace our previous solution (nagios) and most recently have been converting our remaining legacy applications from on prem instances maintained by an in house CMS to a dockerized solution running on k8s in our internal cloud on KVM managed by chef.