Committed, conscientious and reliable IT professional with 21 years’ experience including management of IT staff, varied projects, management and prioritisation of the Helpdesk service and Service Delivery. I have a vast array of knowledge in all Microsoft Server Operating Systems & Microsoft Desktop Systems. I am a highly motivated individual and always keen to increase my knowledge and skills. I possess excellent communication skills and provide a high level of customer & user support.ITIL Foundation Certified completed in November 2016Supported customers UK Wide, these were within a whole different range of clients in various sectors including - Housing Associations, Professional Regulatory Bodies, Secure Centres for Young People, Architects, Adoption Agency, Primary School, Biotechnology Company, Retail, Merchant Banks & Breweries.Working with a varied mix of clients in different organisations gave me an insight into how different sectors work and also gave me experience with a lot of different applications tailored to their industry. I have worked with all types of staff within client organisations including company Owners & Directors.Now experienced Service Manager with a demonstrated history of working in the information technology and services industry. Strong support professional skilled in Microsoft Software, Storage Area Network (SAN), Enterprise Software, Dell Products & Supporting clients in many different sectors.In my spare time I play Bowls for Merchiston Bowling club at a club, league and district level. This is a sport that I enjoy and have played for 25+ years, getting on to the bowling green for me is a great way to keep competitive and also clear the mind.