Paul Singh Email & Phone Number

Overland Park, Ks

• Managed logistics operations for the 4th largest logistics company in the US, overseeing a team of 19 with 3 direct reports, and ensured efficient product transportation from China to LA and Canada, while maintaining 100% compliance with Department of Transportation standards.• Elevated revenue from $725K to $2.2M in 16 months by onboarding new vendors, expanding the driver fleet by 80%, and optimizing operations, including reducing labor costs and enhancing fleet utilization.• Implemented supply chain improvements and tactical initiatives for functional excellence, leading to a 15% reduction in labor costs and enhanced customer satisfaction through improved tracking and asset protection processes.• Fostered a positive company culture by addressing employee workload concerns and cultivating team morale, resulting in higher employee retention and performance excellence, and strengthened customer relationships through proactive communication and feedback initiatives.

Sacramento, California, United States

• Owned and expanded multiple franchise locations for a mobile communications company, growing from 1 to 6 stores, with a focus on hands-on customer and staff engagement, and strategic operations planning for enhanced customer experience and profitability.• Managed a team of 60 employees, including 16 direct reports, ensuring adherence to T-Mobile standards across all locations, proficiently handling customer complaints, and overseeing inventory control.• Administered a $3M annual topline revenue.• Led performance and talent development initiatives, including sales training and innovative marketing efforts, resulting in the store receiving the #1 Retail Store award in the territory for surpassing revenue expectations in 2019.• Established a business department catering to B2B needs, driving the territory into the top 5 revenue-producing regions nationally by onboarding clients from competitors and offering substantial cost savings.• Enhanced net promoter score (NPS) by 7% by refining store processes.• Built new locations and top-performing sales teams, focusing on simplifying technical terms for easy understanding, leading to the store surpassing T-Mobile's goals and receiving the Business of the Year Award.

Rocklin, California, United States

• Founded a successful real estate investment venture in 2002, showcased in the book "Flip Now and Be Creative," and excelled in negotiating contracts, leading to a role as a realtor for an international franchise, overseeing properties valued at $4.5B in the US and Canada.• Built and led a team of investors in BC, Canada, achieving significant successes, such as purchasing a building for $500K and selling for $2.3M, and constructing commercial build outs in Vancouver that yielded a 120% profit margin increase.• Managed teams of 8 in Canada and 6 in the US, developed a robust investor network, and engaged in major negotiations, including exploring buyers for Las Vegas' Caesar Palace in 2015.• Spearheaded community engagement initiatives in Vancouver, revitalizing neighborhoods and reducing crime by offering free rent to police academy trainees, alongside innovative vendor relationship strategies that fostered business growth and secured long term leases.• Proudly established Angel Investors, a passion project aiding families in foreclosure, providing legal support and helping them retain their homes, marking the most rewarding achievement.

Edmonton, Alberta, Canada

• Oversaw P&L with an $800K budget, generating $13.5M annual revenue, and led a support team including field inspectors, ranking in the top 5% in sales for a multinational fast-food restaurant franchise.• Championed customer service excellence through innovative training and role-playing sessions with managers, enhancing customer loyalty and managerial ownership with a dedicated CS budget.• Supervised 250 employees across 30 stores, revitalizing underperforming locations to prevent closures, implementing a hands-on leadership approach that motivated teams and improved overall store performance.• Developed and executed strategic initiatives to sustain and expand store operations, including innovative marketing strategies that increased weekly revenue to $12K per store and boosted customer counts by 25%.• Significantly reduced food store costs by over 20%, rectified reporting inaccuracies, and established effective waste-control measures, culminating in a revenue of approximately $17M and turning underperforming stores into profitable entities.

Masters Of Science / Business Administration, Business Administration And Management, General, 3.68

Bachelor Of Business Administration - Bba, Organizational Leadership, 3.85

Bachelor Of Science - Bs, Computer Programming, 3.81