Defined product road maps of interest and manage entire private cloud environment (70 – 80 % of their business is on the private cloud). Vendor management – Indirect management of up to 55, 3rd party offshore and onshore teams dedicated to private cloud, capacity management, network, forecasting, firewall management, 24/7 helpdesk etc. to deliver holistic, innovative technological solutions to enhance business, information, and technology capabilities to IHG. Serve as primary contact between key stakeholders, project teams, and 3rd party vendors to ensure customer success in all platforms. • Developed and maintained optimally managed environment including dynamic provisioned hardware, installation, 3rd party support and storage associated with IHG’s projects and forecast needs associated to all areas. • Successfully drove enterprise best practices into organizational units and effectively mitigated identified risks in the process.• Defined and deployed tools (may want of tools you recommended or implemented) that support all ITIL best practice efforts and accelerate solution resolution times to exceed customer expectations on all levels.• Conducted regular, thorough assessments to proactively identify other areas of risk and then drive to Irreversible Corrected Action (ICA) on all issues.

Albanero a team of technology visionaries who are passionate about deploying innovative, advanced technology to solve the most challenging enterprise business problems. Our team members are veterans who have guided companies through the development of enterprise strategies ranging from topics such as AI, Data Analytics, Enterprise Architecture, Emerging Technologies, Blockchain, and the IoT (Internet of Things). Advanced technology talent is difficult to find and even more challenging to trust. That is where we come in. We bring “the knowledge of the whole”, rather than a bus of individual contributors.

Reporting to the SVP of Technology and providing support directly to the Global CIO, drove enterprise best practices, implementing security and compliance controls, lifecycle management, and mitigated risks, for over 27 product teams and organizational units. Acted as the Subject Matter Expert (SME) for all datacenter, SaaS, IaaS and PaaS projects across the enterprise. • Successfully drove TOGAF efforts for Enterprise Architectures within NCR.• Designed and implemented IaaS/PaaS frameworks for x86 environments. • Effectively delivered infrastructure requirements supporting mergers & acquisitions across the enterprise.• Created datacenter consolidation strategy and methodology for all SaaS and internal datacenters.• Performed full assessments to proactively identify areas of risk and then drive to ICA all issues.• Successfully reviewed and designed IT infrastructure and application solutions, insuring and preserving architectural integrity within NCR internal and SaaS customer environments.• Defined and deployed tools that support ITIL best practice efforts.• Drove ServiceNow deployment of modules tied into all areas of Service Management, Operations Management and Business Management.

Led a collocated team of 230 + globally and regionally dispersed internal technology resources comprised of network, infrastructure, and application support engineers, as well as 3rd party vendors. Managed creation of Disaster Recovery plans and performed a full assessment of existing capabilities. • Drove SaaS best practices and procedures into global organizational units that resulted in reduced downtime by 50%.• Grew SaaS datacenter footprints in Singapore, Japan, Germany, Atlanta, and Washington DC. • Designed and implemented initial public cloud strategy to meet legal and business needs relating to managed environments around the globe. • Developed and managed complex business relationships/ partner agreements across regions that increased value and satisfaction with providers.• Worked directly with John Marshall (CEO) to institute full disaster recovery, load testing, and regional traffic management validation as required for the PCI DSS v3.0, NIST SP800-53 R3 and FedRAMP Security Control efforts.

Managed Cloud enablement design and implementations while driving research, design and implementation of new technologies to improve the SAN, network and cloud infrastructures. Managed datacenter operations and implemented change control methodology. Direct manager for Hosting Infrastructure including global staff and budgeting. • Drove P&L of Hosting/Cloud services from initial 2007 revenues of $4M to 2012 revenues of $24M thru optimizing of infrastructure and retention of critical staff.• Designed, deployed and managed a systems consolidation leveraging SAN and virtualization solutions.• Applied best practices in datacenter design with 4 datacenter build-outs. • Effectively conducted research, design and deployment of all Disaster Recovery services for cloud customers• Implemented and managed SSAE 16 and PCI audits.• Successfully managed 7 datacenter build-outs and 8 datacenter relocation projects.• Managed strategic technology planning and capacity management for all hosted infrastructure.• Effectively provided 24x7x365 infrastructure operations and support for hosted customers in 7 datacenters worldwide.• Developed and managed complex business relationships with CAPEX and OPEX hosted technical services team including 53 top industry experts in multitenant Workforce Management, Supply Chain Management, Logistics and Decision Support software hosting services.• Identified and managed multiple vendor relationships to develop programs and initiatives to meet strategic and tactical deliverables.• Several Employee of the Quarter awards and documented accolades from all levels of management and peers. • Recognized industry expert in enterprise platforms to include HP/3PAR commercials, speeches, taught classes and appeared in several press releases. • VMware referenced industry expert for leveraging Citrix platforms in VMware infrastructure.

Created business cases to obtain capital and expense funding for technology projects. Managed and controlled annual budgets and expenditures in excess of $4M. Provided release management leadership for all production implementations as well as enterprise support for all applications, network and infrastructure issues. • Successfully deployed a systems consolidation project with EMC SAN and VMware ESX solution, reducing new server implementation timeframes from weeks to about an hour after approvals. • Managed the migration and infrastructure divestiture of Concert assets into parents’ infrastructure through matrix management of over 50 outsourced personnel and contractors.• Managed the migration of Concert employees from parent infrastructure into Concert infrastructure through matrix management of over 100 Desktop, LAN and infrastructure technicians, saving Concert $6m annually in support fees paid to the parent companies (AT&T – British Telecom). • Researched and designed a telecommuting policy and technology solutions for support of newly migrated Concert telecommuters worldwide.• Effectively designed and implemented the Active Directory migration for Concert infrastructure.• Researched, designed and implemented a VPN solution for Concert, AT&T Global Networks and British Telecom saving an aggregate $6M a month in telephony and infrastructure costs