A highly effective Release and Implementation Manager specialist with a proven track record in the full range of Project, Implementation and Release Management services, from process definition through to delivery; supported by over six years CRM and Contact Centre project management experience in FTSE100 companies. Proven capacity for delivering full development life cycle against cost, time and quality criteria whilst under pressure. An experienced and innovative communicator, liaising with business and technical staff at all levels.Received FSA recognition for industry best practice in November 2003 for the design and implementation of release planning and risk assessment processes in Prudential , which were adopted by both IT and Business functions. Established release management function in 3 months for £100m Pru UK Investment programmesSpecialties: Release and Implementation Manager specialist ITIL Release Pracitioner CertifiedITIL Foundation CertifiedAPM Foundation Certified
Listed skills include Itil, Project Management, Project Delivery, Business Process, and 16 others.