Paul Vincent

Paul Vincent Email and Phone Number

Currently On Sabatical @ Currently on sabatical
Reading, Reading, United Kingdom
Paul Vincent's Location
Greater Reading Area, United Kingdom
Paul Vincent's Contact Details

Paul Vincent work email

Paul Vincent personal email

n/a
About Paul Vincent

I am a seasoned Managing Director with extensive experience in Global Technology Network Assurance. With a proven track record in strategy development, planning, communication, and leadership, I bring a wealth of expertise to the table.Throughout my career, I have honed my ability to create and implement effective strategies that align with organizational objectives. My exceptional planning skills have allowed me to manage complex projects and deliver successful outcomes, often exceeding expectations. I am a strong communicator and understand the importance of building relationships and partnerships to achieve collective goals. My leadership style is collaborative, empowering, and focused on developing high-performing teams that are equipped to tackle any challenge.In my current role, I have spearheaded several initiatives to optimize network performance, reduce costs, and enhance customer experience. I have also implemented rigorous monitoring and testing procedures to ensure adherence to compliance and regulatory requirements.My ability to navigate complex stakeholder landscapes and drive consensus has helped me successfully lead teams in diverse cultural and geographic environments.I am always excited about leveraging my skills and experience

Paul Vincent's Current Company Details
Currently on sabatical

Currently On Sabatical

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Currently On Sabatical
Reading, Reading, United Kingdom
Website:
ciccimono.com
Employees:
162
Paul Vincent Work Experience Details
  • Currently On Sabatical
    Currently On Sabatical
    Currently On Sabatical
    Reading, Reading, United Kingdom
  • Hcltech
    Managing Director - Global Service Assurance
    Hcltech Dec 2023 - Present
    London, England, United Kingdom
  • Verizon Business
    Area Vice President - Global Service Assurance
    Verizon Business Jan 2020 - Dec 2023
    London, United Kingdom
    Leading the network operations team in Europe as part of our Global Assurance team supporting our managed services customers across the world
  • Verizon Enterprise Solutions
    Managing Director - Managed Service Operations Emea
    Verizon Enterprise Solutions Jan 2017 - Jan 2020
    Reading, United Kingdom
    Responsible for leading the complex, integrated Managed Service operations for EMEA.
  • Verizon Enterprise Solutions
    Managing Director - Client Service Operations Emea
    Verizon Enterprise Solutions Jan 2014 - Jan 2017
    Reading, United Kingdom
    Responsible for providing industry leading technical and non technical support to Verizon's Enterprise clients across EMEA. Strategic development and operational leadership of Complex Solutions Operations, Network & Security Operations, Financial Management and Customer Care. In addition accountable for the end to end customer experience for Verizon's Centre & On Line Customers
  • Verizon Enterprise Solutions
    Director Global Operations - Centre & On Line
    Verizon Enterprise Solutions Apr 2013 - Jan 2014
    Responsible for the delivery of the revenue, margin and customer satisfaction for all Centre & Online clients across EMEA as well as providing the foundational support for all clients in the region. Lead the day to day operational activities of the manage and repair centres across EMEA to ensure best in class service is delivered
  • Verizon Enterprise Solutions
    Director Client Services Emea
    Verizon Enterprise Solutions Jan 2009 - Mar 2013
    Reading, United Kingdom
    Responsible for delivering the end to end client experience for Verizon's strategic designated customers across EMEA. Managing the Field Service Program and Technical Program Managers to ensure the highest levels of customer satisfaction and loyalty were attained.
  • Verizon Enterprise Solutions
    Regional Director Of Operations
    Verizon Enterprise Solutions Oct 2006 - Jan 2009
    Reading, United Kingdom
    Responsible for leading the service and delivery strategy for Verizon's Enterprise customers across EMEA. Accountable for the management and leadership of the Technical and Customer Care Centres across EMEA as well as the Field Service and Project Management teams
  • Tnt Express
    Director Customer Service Strategy & Re-Engineering
    Tnt Express Aug 2004 - Sep 2006
    Responsible for a Global Customer Service Re-engineering Project for TNT Express to deliver a differentiated service experience and support rapid business growth. Responsible for the planning, coordination, implementation and evaluation of the Project globally
  • Tnt Express
    Director Customer Service - Australia
    Tnt Express 1999 - 2004
    Responsible for the development and implementation of a customer service delivery strategy to drive significant growth in revenue, customer satisfaction and operational efficiency.
  • Thorn Group Limited
    Director Operations & Service - Asia Pacific
    Thorn Group Limited 1991 - 1999
    Responsible for the development and implementation of the Operations service delivery strategy to support business growth across existing and new locations / countries throughout the Asia Pacific region.
  • Alexander Proudfoot
    Director Operations - Australasia
    Alexander Proudfoot 1987 - 1991
    Commencing as Manager of Operations, I was promoted to Director responsible for leading a team of Operations Managers and consultants to analyse operations and implement service and productivity improvements across a broad range of organisations & industries

Paul Vincent Skills

Telecommunications Outsourcing Operations Management Strategy Leadership Management Call Center Managed Services Business Development Change Management Talent Management Recruiting Project Planning Employee Engagement Solution Selling Vendor Management Customer Satisfaction Saas Business Process Improvement Cross Functional Team Leadership Customer Experience Crm Call Centers

Paul Vincent Education Details

Frequently Asked Questions about Paul Vincent

What company does Paul Vincent work for?

Paul Vincent works for Currently On Sabatical

What is Paul Vincent's role at the current company?

Paul Vincent's current role is Currently On Sabatical.

What is Paul Vincent's email address?

Paul Vincent's email address is pa****@****ess.com

What schools did Paul Vincent attend?

Paul Vincent attended University Of Liverpool.

What skills is Paul Vincent known for?

Paul Vincent has skills like Telecommunications, Outsourcing, Operations Management, Strategy, Leadership, Management, Call Center, Managed Services, Business Development, Change Management, Talent Management, Recruiting.

Who are Paul Vincent's colleagues?

Paul Vincent's colleagues are Michael Wilson, Brigitte Schäuble, Keith Lewin, Wendy Wong, Anoop Th, Trina Rice, Laura Ionita.

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