Paul Wilson Email & Phone Number

Wimborne Minster, Gb

Wimborne Minster, England, United Kingdom

Onto my next challenge working at a larger MSP based in Wimborne.Here I hope to extend my Networking and Cloud skills.

Poole, England, United Kingdom

Provided 1st, 2nd and 3rd line support for what was a small MSP called itsb onto what is now a larger IT Services company called VIZST.• Gained strong MSP experience• HyperV / VMware• Firewall / Server Support • Monitoring Multiple Backup Solutions • Microsoft Teams Administration• Cloud and On-Prem admin • On-call and On-site Support • Cyber Essentials

Bournemouth, United Kingdom

Brought in to assist with the Bournemouth, Christchurch, Poole infrastructure merger projects.Single Domain and Windows 10 laptops upgrade allowing users to work remotely.Focus on remote working has been priority especially since the beginning of the pandemic. Requirements were installing and administering Direct Access and Checkpoint VPN, Intune, MFA (Multi Factor Authentication), Microsoft Teams, Azure and pushing software out remotely via SCCM.BAU for devices across the whole of BCP, approximately 3500 for Bournemouth, 2500 for Poole and 500 for Christchurch.IT advisor in the project team involved testing, development, and rollout of their new contact centre tool for 500+ users.

Bournemouth, United Kingdom

Provided a high quality 2nd line technical support and installation service for users of BU.Computing (Windows/Mac), telephony, network and audio visual facilities.Delivery of projects in terms of new deployments and upgrades as required as part of the service life cycle.

Wimborne

Expert in IT hardware and software, providing technical advice and assistance to my clients.

Wimborne

Assisted in driving Savills new in-house land management tool/database from design, testing and implementation right through to the end user. With my technical background I directed and managed the agile developers via Jira, e-mail and regular meetings. On top of this I provided weekly reports of their work to themselves and our department to ensure their productivity is high with complete visibility to the upper management. My skills proved invaluable to the department once I put some structure into their development.Other skills included:Jira Agile/Zendesk Reporting and AnalyticsGIS (Geographic Information System) analyst specialising in Geoserver, Openlayers and QGISWayleave Officer Duties

Fareham / Bournemouth / Poole

Onsite second line support for Meggitt Avionics, Meggitt PLC and HeatricMonitor Service Desk and escalation queuePrimary escalation point for the Level 1 Support AnalystPDQ DeploymentMcAfee EncryptionSharepoint SupportBackup TapesPurchasing

Wds House Poole

Supported over 1000 PC’s/laptops/Macs across 3 different sitesMicrosoft Server 2003/2008/2012Microsoft Exchange 2003-2010Symantec PGP EncryptionWeb and e-mail filter managementActive DirectoryWAN/LANCisco/AvayaDesk MovesKnowledge creationSpotfire AdministrationRemote control/LogMeInMajor projects including complete migration to Windows 7, PC upgrades, Cisco to Avaya phone

Wallisdown

Phone and e-mail support for Vodafone and Tesco MobileEfficient problem solving skillsKnowledge creation across all mobile platforms and social networking sitesForum Moderation On Call Support 24/7