Mediator Arbitrator of the Year 2024 Australian Law Awards. A lawyer, mediator, coach and trainer with tertiary qualifications in law, psychology, mediation and management. With over 20 years experience in dispute resolution.Paula has specialist expertise investigation of complex matters including sexual harassment. Paula provides a range of workplace relations responses to discrimination, bullying and harassment and victimisation, promoting models of early intervention, advice on complaints management systems and offers interventions that help build positive workplace cultures. I am a qualified Collaborative Lawyer. Paula has managed pilot mediation programs at local courts in NSW and at the Federal Magistrates Court Parramatta. She has conducted research into gender violence and is considered an expert in this field of work. She has assisted with research into culturally reflexive mediation. She has spoken widely on her research and developed models of practice for organisations to reflect the findings.Paula has developed two specialist E-guides to assist in responses to Sexual Harassment including step by step complaints management. She has led the development of a Family Dispute Resolution Resource Kit for Family Dispute Resolution Practitioners for the Resolution Institute and championed a national Peer Group Supervision program for dispute resolution practitioners. Paula is a Director of the Resolution Institute. Since 2016 she has contributed to support Resolution Institute members and is the current Chair of the Resolution Institute Facilitative Committee. Paula has the Australasian rights to the training, Working Together- Collaborative Communication Skills (WT-CCS). This program teaches a facilitative model of issue resolution by focusing on self and other awareness and collaborative engagement. It is a program that builds emotional intelligence for dispute resolution.