Responsible for project management, operational risk & control analyses and for training & development within the Client Services Department.(i) coordination, management and participation in projects, i.e. market regulation, client query handling analysis, client database; (ii) training & development of the Client Services in The Netherlands;(iii) operational risk & control analyses such as operational KPI’s, reports and procedures analyses, operational risk maintenance… Show more Responsible for project management, operational risk & control analyses and for training & development within the Client Services Department.(i) coordination, management and participation in projects, i.e. market regulation, client query handling analysis, client database; (ii) training & development of the Client Services in The Netherlands;(iii) operational risk & control analyses such as operational KPI’s, reports and procedures analyses, operational risk maintenance documentation such as RCSA (Risk & Control Self Assessment). Show less

Client Contracts Dept - Process Optimization | Invitation(i) optimization of procedures; (ii) design and deployment of a training program; (iii) collaboration in the improvement of communication routines towards senior management.

(i) responsible for managing an international client’s portfolio (B2B) regarding custody related matters, i.e. trade settlement, cash settlement & management, FX’s. (ii) periodic client visits and review of their investment´s SLAs e KPIs. (iii) back-up team leader role.

(i) daily contact with a wide range of international clients (B2B) - banks, pension funds, asset managers, insurance companies. (ii) responsible to handle custody related clients’ queries, i.e. corporate actions, cash management, trade processing; daily monitoring of client’s activity in order to ensure operation’s efficiency and optimization

(i) account opening, housing credit simulation, cash operations; role performed in different offices of the bank

Daily organization of events such as conferences, meetings, product launches; logistics management.

Training in Innovation and Digital Economy