Paula Diaz Email and Phone Number

I am a billingual (Spanish/English) virtual assistant that supports mindset coaches on their admin and back office tasks such as:Email management Calendar managementCustomer service supportSocial media managementE-mail marketingTranslation and transcriptionData entry and database managementTravel and event planningSo that they can focus on delivering the message that can improve and change the life of their clients.If you or someone you know needs to hand over these time consuming tasks I am here to help. #customerservice #communication #transcription #dataentry #business #socialmediamanagement #virtualassistant #customerexperience

Your Virtual Connections is an executive Virtual Assistant service. We offer Virtual assistants that take care of the administrative and customer relations tasks from a remote location, giving you the opportunity to dedicate yourself to the most important tasks of your company while you delegate to your assistant the ones that can distract you from your goals.Through our highly qualified staff we have the mission to facilitate an Entrepeneur, Realtor or Senior Manager to work in a productive and competitive way, allowing them to position their company at a recognized level in the market. Your virtual assistant is the guardian of your most important asset: Your time! We will help in making your business grow and develop. This important service will guarantee satisfactory results, because our staff is highly qualified, speaks English and Spanish, handles the necessary tools to have a smooth and effective communication with you and your clients. Develops tasks that give a plus to your business and you as an entrepreneur. Your Virtual Connections - A Virtual Assistant at your Service!

Vive On The Ocean is a Real Estate Broker in Miami Forida. My job within this company was to provide administrative and commercial support to its owner and real estate agent in the following areas:- Calendar management and scheduling appointments- Accounts Payable Management- Email Filtering and Spam Management- Online Research- Customer service via telephone and e-mail- Lifestyle management- Listing of properties in the MLS.-Search of properties in MLS Matrix.-Coordination of appointments through showing time- Execution of sales and rent contracts with tools such as Dotloop, form simplicity and Altastar.- Closing coordination.- Property managementDuring my time in this company I learned to manage not only the tools of the Real Estate market but also to do it completely in a virtual way from my country of residence Venezuela.This is why Your Virtual Connections is born, seeing that this type of work Can be replicated and performed in a professional manner giving satisfactory results to those who contract the service.

Commercial manager of Andover de Venezuela CA, company that sells packaging products of Colombian origin of the company AJOVER SA, group of leading petrochemical, construction, and packaging product manufacturers. My job In Andover was to lead the sales team of the company and to establish the commercial strategies to maintain a level of sales and to position the products in the Venezuelan market, which led me to travel all over the country getting to know the market for of packaging products and obtaining a Experience not only at the commercial level but also administrative and managerial level too.

Company dedicated to the distribution and marketing of confectionery produced in Colombia and imported products with own brand from Peru, Chile and Brazil, counting on more than 40 active products in the Venezuelan market, a total of 35 distributors and more than 50 sub-distributors all over the country.It is a company with approximately 100 employees between fixed and contracted, being thus the Colombian company leader in the confectionery market.POSITION: Commercial manager of the central-western zone (Zulia, Falcon, Lara, Portuguesa, Yaracuy, Trujillo, Merida, Barinas, Táchira, Carabobo, Aragua, Guarico, Cojedes)SUPERVISES: Executives of regional distribution (4), commercial assistant (2) (6 direct).RESPONSIBILITIES:• Maintain a control by executive, by zone and by customer of the realized sales with the objective to watch over the fulfillment of the proposed budgets and to develop the commercial strategies necessary to maintain and increase the positioning of the brands in the Venezuelan market.• To comply with the sales and distribution objectives of the area, established in accordance with market conditions and competition.• Elaborate, execute and control strategic plans, in accordance with the commercial objectives of the organization.• Monitor monthly results, market share, marketing plans and promotions.• Train, develop, guide and motivate the sales team, in order to make their work consistent with the objectives set by the organization.• Maintain and improve the level of customer service and consumer satisfaction ensuring the good performance of the sales team in each area.• Check credit lines and inventory management of each client, in order to guarantee a stock according to the needs and possibilities of each one of them.• Search and develop non-traditional customers, which complement the work of marketing, positioning and sale of brands.

C.I. Super de Alimentos is a Company dedicated to the production, distribution and commercialization of confectionery with its main headquarters in Manizales Colombia and an additional production plant in Cartagena Colombia.Its distribution extends to approximately 30 countries of the world with its own distribution and marketing headquarters in Venezuela and Costa Rica.It is a company with approximately 1200 employees between administrative and production, being thus the second confectionery company of the country.POSITION: Commercial Manager North America (Mexico, United States, Canada, Puerto Rico, Jamaica)SUPERVISES: Export logistics coordinators (3).RESPONSIBILITIES:• Maintain a control of sales made with the objective of ensuring compliance with the budgets and developing the commercial strategies necessary to maintain and increase the positioning of brands in the countries of influence.• Develop, execute and control strategic plans, with the aim of increasing distribution in North American markets.• Check credit lines and inventory management of each client, in order to guarantee a stock according to the needs and possibilities of each one of them.• Search and develop new customers continuously, seeking to increase the positioning and distribution of brands in North American markets.• Find market opportunities for both own brands and for maquila businesses that generate sales volume and fulfill commercial objectives.ACHIEVEMENTS:• Development of 2 customers in Canada, 4 customers in the USA, which resulted in an increase in sales in these two countries of 20%.• Fulfillment of the distribution objectives with the introduction of more than 6 brands in the influence market.• Participation in 2 business expo and an international confectionery fair that resulted in the contact and development of 5 prospect customers in the area of ​​influence

Comercializadora Super De Alimentos Ca. is a Company dedicated to the distribution and commercialization of confectionery produced in Colombia and imported products with own brand from Peru, Chile and Brazil, counting on more than 40 active products in the Venezuelan market, a total of 35 distributors and more than 50 sub-distributors in the country.POSITION: Commercial manager of the central-western zone (Lara, Portuguesa, Yaracuy, Trujillo, Merida, Barinas, Táchira, Carabobo, Aragua, Guarico, Cojedes) SUPERVISES: 3 Executives of regional distribution, 2 commercial assistants, 30 support people (merchants and impulsadota) (indirectly).RESPONSIBILITIES:• Maintain a control by executive, by zone and by customer of the realized sales with the objective to watch over the fulfillment of the proposed budgets and to develop the commercial strategies necessary to maintain and increase the positioning of the brands in the Venezuelan market.• To comply with the sales and distribution objectives of the area, established in accordance with market conditions and competition.• Elaborate, execute and control strategic plans, in accordance with the commercial objectives of the organization.• Monitor monthly results, market share, marketing plans and promotions.• Train, develop, guide and motivate the sales team, in order to make their work consistent with the objectives set by the organization.• Maintain and improve the level of customer service and consumer, ensuring the good performance of the sales team in each area.• Check credit lines and inventory management of each client, in order to guarantee a stock according to the needs and possibilities of each one of them.• Search and develop non-traditional customers, which complement the work of marketing, positioning and sale of brands.• Development of motivation plans for the distributor's sales force and distribution executives

Company dedicated to the distribution and commercialization of confectionery produced in its main headquarters in Colombia and imported products with own brand from Peru, Chile and Brazil, counting on more than 40 active products in the Venezuelan market, a total of 35 distributors and more than 50 Sub-distributors at the national level.It is a company with an approximate 100 employees between fixed and contracted, being thus the Colombian company leader in the market of the chewable candies and the gelatine gums.POSITION: National Executive of Retail DistributionSUPERVISES: 1 retail sales assistant and 30 (Dealer service assistant).RESPONSIBILITIES:• Strengthen the retail distribution through the development, opening and follow-up to sub-distributors throughout Venezuelan territory.• Development of the loyal concession plan in Venezuelan territory.• Development of commercial strategies with the objective of loyalty to dealers and retailer.• Creation of a team of Service Assistants to follow up and control the distribution plan.• Generate higher sales for the retail channel, seeking to reach the final consumer faster.• Train the dealers continuously to generate greater knowledge of the product, promotions, new launches and thus remain more present in the minds of these customers and sellers.• Develop permanent motivation plans for the retailers and concessionaires, in order to have their preference and continuous purchases.• Continuous supervision of the sales assistant, with the objective of maintaining optimal customer service, through the timely delivery of prizes, bonuses and other motivation.

Company dedicated to the production, distribution and commercialization of confectionery with its main headquarters in Manizales Colombia and an additional production plant in Cartagena Colombia.Its distribution extends to approximately 30 countries of the world with its own distribution and marketing headquarters in Venezuela and Costa Rica.It is a company with approximately 1200 employees between administrative and production, being thus the second confectionery company of the country and has leading brands in the market like Bianchi, Supercoco, Menta Chao, Barrilete, Menta Super and Lokino.POSITION: Logistics export coordinator to the Americas and the Caribbean.RESPONSIBILITIES:• Coordinate the dispatch of orders to Central America and the Caribbean.• Constant contact with shipping companies and logistics operators, with the aim of finding the best rates and thus generating significant savings in the area of ​​exports.• Direct contact with customers to arrange orders properly and ship containers with their maximum load, to take full advantage of the freight set.ACHIEVEMENTS:• Decrease in freight rates during the working period by 10%, thus reducing operational costs.• Presentation of new options for logistics operators and shipping companies to maintain greater options when making an export.