Paula George Email and Phone Number

• Accountable for the delivery of the relevant operational SLA and KPIs defined in the contracts ensuring the delivery of network performance targets. Contracts include Huawei Radio & Microwave, Ericsson, Nokia Radio & Microwave, SIAE and others.• Consistently review the performance of the service agreement ensuring any breaches are reported, discussed and addressed.• Attend weekly/monthly vendor governance meetings to ensure ongoing control.• Management of Ericsson’s field and outsourced operations to ensure excellent quality of service.• Liaise with other suppliers and departments to ensure smooth, supported introduction of new technologies and increased scope.• Manage contract finances ensuring agreed CAPAX and OPEX budgets are achieved, including tracking of contractual costs to ensure minimum expenditure.• Drive savings wherever possible tracking and management of service credits and additional costs in conjunction with Supply Chain Management and Finance.• Responsible for end to end operational for Vodafone’s Spare Parts Management Service for the Mobile Radio Access Network.

• Responsible for the management of the OPEX/CAPEX budgets for the team. Review detailed budget and re-forecasting. Implement initiatives to reduce costs and improve efficiency.• Define scope for services provided by outsourced partners before reviewing and obtaining budget approval from SMB. Raise and receipt all vendor Purchase Orders for Access Operations. • Accountable for the delivery of the relevant operational SLA and KPIs defined in the Spares contracts, manage outsourced partners, ensuring the delivery of network performance targets.• Responsible for reporting on agreed service level agreements, reporting effectively against the performance of suppliers for the Field Service contract and ensure contractually agreed KPIs / SLAs are met.• Review the performance of the Field Services teams against agreed SLA’s, ensuring any breaches are reported on and discussed at the monthly ORM.• Govern the Spares & Repairs service, reporting on KPI’s agreed in the VSPMS contract.• Day to day management of key operational Field and Spares suppliers.• Organise monthly operational review meetings with Nokia, Huawei and Ericsson, produce reports and define service improvement plans.• Liaise with other suppliers raising Change Requests ensuring the Field Operations teams are fully

• Responsible for end to end operational spare part management of the Vodafone Mobile Radio Access Network.• Attended monthly operational spares reviews and governance meetings.• Manage the raising of spares orders and spares replenishment• Dimensioning management.• Full logistics management.• Leads spares improvement plans.• Responsible for resolving supplier disputes.

• Updated and loaded architectural drawings and plans onto the Share Point database.• Responsible for team’s resourcing work load.• Issued and arranged work schedule for all Architects via the Planview tool.• Guided new employees through the works process.

• Liaised with field engineers to rectify Vodafone’s 2G & 3G faults.• Daily review of Priority 1 & Priority 2 Cells Out of Service faults.• Knowledge of resolving and checking fault stats using OSS, RNC, AXE, RXI & RBS.• Knowledge of Cramer, Netviewer, CBX & BT Ecco Repair.• Arranged site access and permits for engineer’s site visits.

• Acted as Deputy Team Leader issuing work load to other team members.• Used MyCom Pro-Optima to identify Vodafone’s 3G sites with poor call set up success or high dropped call rates, then investigate, diagnose and rectified the faults.• Ran daily DCR, CSSR and Zero Traffic reports.• Monitored 3G performance dashboard and email alerts and action faults where necessary.• Carried out daily checks on link performance data and identified poorly performing links.• Investigated the daily 3G Cells Out Of Service database to ensure KPI were kept in target.

• Responsible for raising and scheduling of planned work order cases for both RMC and Field Enhancement teams.• Ensured engineers were scheduled for all working hours and responsible for the preparation and management of the routine activities.

• Data input• Liaising with other members of staff• Handling site accommodation issues.• Performed Health and Safety Checks throughout the building