Businesses across the consumer products, retail, and life sciences industries partner with Clarkston Consulting to enhance strategic decision-making, improve operational efficiencies, implement new technologies, and promote business growth and market diversification. Leveraging deep functional and industry expertise, our people discover, design, and deliver solutions that fit your business, your goals, and your future. At Clarkston, your purpose is our purpose.

•Manage Blueprinting /requirements gathering sessions with local business /process owners. •Write detailed functional specifications for systematically meet business processes •Manage Support Program/Project Enabling contacts by providing testing requirements, plans, and status, and by raising issues.•Write and execute quality and end to end , integrated performance specification test scripts •Support Project testers by ensuring proper understanding of strategy and plans, providing system usage guidance, and by screening and raising issues.•Work with counterparts in other program and/or functional areas to identify and/or guide creation of suitable testing data in appropriate functional testing environments.•Recognize and consult with Technical Setup/Support on technical issues.•SD module configuration focusing on Sales order processing •Work with counterparts in cross functional programs/projects to screen and troubleshoot issues to ensure project cohesion at go-live. • Currently project process owner for the following SD Objects: o Returns integration with WM and IM warehouseso PDMA / Sample order process with a focus on Government reporting/compliance regulationso Corporate Giving order entry processes. o Customer master interfacing with SFDC and SAP.

o Managed blueprinting and requirements-gathering sessions with local business/process owners. o Created and delivered Global SAP training documentation.o In-depth Technical knowledge of SAP design, function, and end-to-end processes within the OTI space including returns.o Provided continual support to business users and COE teams regarding process design and identifying technical issues in all phases of the Order Processing Cycle, through to Accounting Document/FICO.o Providing Global governance to ensure Alcon Global SAP Template / Processes were leveraged or improved. o Completed 12 Global SAP full life cycle implementations – Globally deployed SAP in Canada, Great Britain, US, Switzerland- Intercompany HUB, 3-Waves EMEA, 2-Waves APAC, and 2-Waves LATAM.o Performed SAP SD configuration.

o Creating detailed functional specifications to systematically meet business processes. o Supported Program/Project enabling contacts by providing testing requirements, plans, and status.o Created and executed integrated performance specification test scripts for end-to-end processes. o Performed SD OTI configurations focusing on Sales Order processing. o Project Process Owner for the following SD Objects: o Returns integration with WM and IM warehouse modelso Prescription Drug Administration act (PDMA) / Sample order process with a focus on Government reporting/compliance regulationso Corporate Giving / Donation order entry processeso Customer Master interfaces with SFDC and SAP

•Responsible for ensuring Alcon's MDM strategy and data conversion elements were coordinated with Master Data Governance, Standardization, and Master Data process design. •Coordinated and drove site activities from legacy systems to support data conversion processes into interim / final destination SAP system. Specific activities managed included: data cleansing, pre/post-load validation, validation documentation, data samples. •Deployed data conversion procedures, controls, and metrics to ensure completeness and accuracy of Master Data. •Acted as the area / site advocate for defining specific system configurations needed to support local, legal, and tax regulatory requirements. •Provided master data support for master data lifecycle creation, updates, and deletion. •Supported and drive Division wide master data definitions, business rules, policies, and procedures.•Reviewed and approved instructional materials for technical accuracy. Provide subject matter expertise and support for end-user training and training delivery.

●Provided SAP technical / operational support to Customer Support Center regarding system related activities and business processes, acted as the liaison between the Global IT team and customer service department. ●Communicated and managed systems changes and the implementation of strategic initiatives for the department and other Business partners within the organization, which included Customer Development, Supply Chain, and Marketing. ●Partnered with Colgate Business Development Team, and exclusive distributor Henry Schein Dental, to ensure the proper data flow between organizations and broader system functionality to include daily management of all Electronic Data Interface (EDI) processes including: Consumption and Reconciliation report of orders – including 810 Invoices, 850 Purchase Orders, and 867 Product Transfer and Resale Reports. ●SAP Power User / Subject Matter Expert responsible for ownership of all system processes relating to order to cash processes followed by the specific department lead, and their impact on department service levels for U.S. and Canada.

●Managed up to 12 nonexempt level full-time and temporary call center representatives. ●Set performance standards and goals, quality monitored, provided feedback on customer interactions, evaluated agents for accuracy and customer call satisfaction. ●Coached, mentored, and trained customer service team members to maximize performance through training classes and monthly one on one coaching sessions and on-going training classes. ●Evaluated customer issues to ensure effective, long-term problem resolution to improve customer customer experiences and increase overall customer satisfaction, stressing “one call resolution.” ●Conducted mid year and yearly personnel evaluations based on departmental key performance indicators (KPI) and personal objectives as related to annual merit increases. ●SAP Project Coordinator for company website (www.colgateprofessional.com) that supported internet based program for professional customer base in support of free goods program in an effort to drive the “Brand Recommended Most Often” marketing initiative.