* Provided business analysis, research and project management for IT and Business Appl teams* Created training materials and facilitated off-site training for the Service Desk ticketing system* The utilization of ticketing system increased by more than 50% after site vistits* Implemented a new on-boarding process* Integral in the analysis/design of a new ticketing system

Managed Helpdesk function for the Corporate office ensuring timely ticket resolution and excellence in service.

Interim Project* Successful project management for the redeployment/sale of 3.4 million in company assets from a closed out project. Assets were spread across 14 sites and responsibilities included shipping, receiving, inventories, kill disking drives, sales, packing, shipping and delivery of equipment* Successful onsite project management for the shutdown of SOURCECORP’s Ft. Worth Warehouse. Managed workers from external companies for repairs, cleaning, construction, moving, take… Show more Interim Project* Successful project management for the redeployment/sale of 3.4 million in company assets from a closed out project. Assets were spread across 14 sites and responsibilities included shipping, receiving, inventories, kill disking drives, sales, packing, shipping and delivery of equipment* Successful onsite project management for the shutdown of SOURCECORP’s Ft. Worth Warehouse. Managed workers from external companies for repairs, cleaning, construction, moving, take down of warehouse shelving and sell or disposal of assets. Property was made ready and leased to fulfill SOURCECORP’s lease contract. Show less

* Managed all Mortgage reporting efforts directing work of developers and report writers.* Supported four business channels with MLCS & LPS application helpline support, including screen and edit modifications. * Managed projects and participated in converting reporting for four platforms (Reportshop, Extended Database, CAP and Teradata) into one combined reporting platform Prism (CREDM Database)

* Lead largest Correspondent Lending Team while exceeding sales and operational goals * Team consisted of Sales, AOT, Support, Audit and Post Closing functions for 95 Lenders

Temporary Assignment to transition Post Closing associates from a centralized department into a multiple team environment* Managed 36 associates responsible for collection and reporting of final documents for over 300 Correspondent Lenders. Addressed Lender Performance Issues as needed. * Successfully lead project team to expedite ensuring of loans that were left uninsured as a result of fraudulent lender activities. 95% of loans were insured within thirty days* Designed system… Show more Temporary Assignment to transition Post Closing associates from a centralized department into a multiple team environment* Managed 36 associates responsible for collection and reporting of final documents for over 300 Correspondent Lenders. Addressed Lender Performance Issues as needed. * Successfully lead project team to expedite ensuring of loans that were left uninsured as a result of fraudulent lender activities. 95% of loans were insured within thirty days* Designed system reports to replace manual tracking efforts saving 32 hours a week * Coordinated a contest resulting in a 21% reduction in Aged Post Closing Documents Show less