Paula Olsen

Paula Olsen Email and Phone Number

Technical Program Manager, Data Privacy @ The Church of Jesus Christ of Latter-day Saints
West Jordan, UT, US
Paula Olsen's Location
West Jordan, Utah, United States, United States
Paula Olsen's Contact Details
About Paula Olsen

Purpose-driven, accountable, energetic business professional with passion and energy to support excellent customer service, explore new possibilities, and acquire up-to-date skills and experience. Champion for the integration of innovative delivery systems, new technologies and overall process improvement. Advocate of KPIs: using industry/organizational standards and best-practices in support of personnel, projects, teams and problem solving. Value productive interaction with: administrators, colleagues and professionals; bringing support and recognition to the institution and mission. Career Highlights:Managed cross-functional teams across broad operational, technical and business disciplines; successfully overseeing programs and projects from inception to completion; focusing on business objectives and performance indicators. Instilled positive change, improved team morale and customer satisfaction.Administered annual operating budgets and sponsored grant funds of $15M; managed contract negotiations and renewals; monitored financial performance and ensured optimal utilization of all financial resources. Achieved "best practices" distinction in various accounting categories.Coordinated large initiatives including the relocation of clinics to a new state-of-the-art facility and transition of programs to new platforms; managed change effectively in a rapidly evolving business environment. Recognized by my peers for “Innovative Practices” for work on course approval and scheduling (CAS) systems.Strategic planning, marketing and delivery of academic programs using multiple technologies and delivery methods. Streamlined operational procedures and technology solutions supporting increased student access and enrollment.Supported Six Sigma process improvement initiatives including; technology integration, space allocation, motion and flow studies, scheduling, productivity and resource utilization. Increased customer access by 11% within six months of relocation.

Paula Olsen's Current Company Details
The Church of Jesus Christ of Latter-day Saints

The Church Of Jesus Christ Of Latter-Day Saints

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Technical Program Manager, Data Privacy
West Jordan, UT, US
Paula Olsen Work Experience Details
  • The Church Of Jesus Christ Of Latter-Day Saints
    Technical Program Manager, Data Privacy
    The Church Of Jesus Christ Of Latter-Day Saints
    West Jordan, Ut, Us
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  • The Church Of Jesus Christ Of Latter-Day Saints
    Technical Program Manager, Data Privacy
    The Church Of Jesus Christ Of Latter-Day Saints Nov 2021 - Present
    Utah, United States
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  • The Church Of Jesus Christ Of Latter-Day Saints
    Sr. Business/Functional Analyst
    The Church Of Jesus Christ Of Latter-Day Saints Mar 2016 - Jan 2022
    Salt Lake City, Utah, United States
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  • University Of Utah School Of Medicine
    Director Of Ambulatory Services - Pediatrics
    University Of Utah School Of Medicine Nov 2013 - Dec 2016
    Greater Salt Lake City Area
    Recruited to provide strategic support and over-site in the planning and relocation of pediatric ambulatory service to a new state-of-the-art facility at Primary Children’s Hospital (PCH), with ongoing responsibility for program development, project management, process improvement and productivity monitoring. Portfolio includes development, oversight and management of 14 ambulatory pediatric sub-specialty clinics and service lines, working collaboratively with Department Leadership, PCH and physician faculty members. Serve as a key member of the department’s Executive Leadership Team and the University’s Integrated Business Officers and Ambulatory Leadership Groups; with an emphasis on project management, working to identify and resolve system issues and enhance practice policies. Manage and/or participate with multidisciplinary and inter-institutional teams focused on operational excellence including but not limited to clinic/resource utilization, productivity, customer satisfaction, Meaningful Use, team building and collaboration, and problem solving. Directly and indirectly manage clinical support staff and managers. Direct reports include managers and supervisors for clinic operations, call centers, scheduling and HIM. Ensure selection, competency and retention of qualified clinic support staff. Establish and monitor standards for performance; advise, coach and mentor clinic managers and supervisors. Develop guidelines for appropriate deployment of staff based on scope of licensure and steer development of curriculum and competency programs for MA staff.Actively participate in the analysis and improvement of financial, operational and clinical information systems. Administer budgets and ensure optimal utilization of funds. Manage contract negotiations and renewals. Monitor facility needs and make recommendations for improvement based on strategic goals, budget and identified needs.
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  • University Of Utah School Of Medicine
    Division Manager, General Pediatrics
    University Of Utah School Of Medicine Nov 2012 - Oct 2013
    Greater Salt Lake City Area
    Supported administrative collaboration and operational improvement in the strategic planning and delivery of department programs; managed assigned initiatives, planned and executed clinical process improvement projects and customer service enhancements; analyzed revenues and profit margins; promoted teamwork, managed direct reports, functional teams, employee distribution and training.• Responsible for day-to-day operations, including strategic planning and quality improvement for new and existing programs. Managed change and implemented Lean practices in collaboration with medical directors and central administration.• Developed and administered operating budgets and sponsored grant funds of $12M, monitored financial performance and developed methods for fiscal and quantitative analysis. Ensured optimal utilization of all available resources.• Managed ~10 staff members who provided support for the divisions clinical and research operations including recruitment, selection and orientation. • Worked collaboratively with administrations of the University of Utah Hospital, Salt Lake Valley Health Department and Utah Department of Health to maintain strong institutional relationships between entities and ensure operational success.• Coordinated and managed contract negotiations and renewals for the division in collaboration with Division Chief and Department of Pediatrics Administration. Participated in business development and site expansion.
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  • Utah State University
    Assistant Director - Operations
    Utah State University Oct 2006 - Oct 2012
    Greater Salt Lake City Area
    Provided operational oversight and support in the strategic planning and delivery of degree programs and contract services at 13 distance educations centers throughout Utah. Developed service strategies; promoted teamwork; and managed direct reports, functional teams and training.• Worked collaboratively with Regional Department Heads, administrations and faculty of Utah State University, Utah Education Network (UEN) and higher education partner institutions (UVU, WSU, SUU, SLCC, Snow College) to ensure operational success and maintain strong program delivery and student support services for shared programs.• Coordinated contract negotiations and renewals and participated in business development and site expansions.• Responsible for day-to-day operations, including strategic planning, customer service, program development, process improvement and facility management.• Developed and administered operating and program budgets of $14M, ensured optimal utilization of available resources.• Managed ~15 staff members who provided student service support including academic advisors, registration and scheduling staff, technology support and facilitators.
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  • Utah State University
    Data Analyst - Project Manager
    Utah State University Apr 2001 - Oct 2006
    Logan, Ut
    Developed technology solutions and process improvement strategies by providing clarification to a diverse range of business and operational requirements; delivered simultaneous technical and functional projects on-time and under budget.
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Paula Olsen Skills

Business Analysis Microsoft Office Project Management Analysis Project Planning Budgets Process Improvement Business Process Improvement Business Intelligence Healthcare Policy Team Leadership Microsoft Excel Leadership Development Data Analysis Distance Learning Leadership Business Strategy Operating Budgets Data Mapping Healthcare Management Cost Accounting Agile Methodologies

Paula Olsen Education Details

Frequently Asked Questions about Paula Olsen

What company does Paula Olsen work for?

Paula Olsen works for The Church Of Jesus Christ Of Latter-Day Saints

What is Paula Olsen's role at the current company?

Paula Olsen's current role is Technical Program Manager, Data Privacy.

What is Paula Olsen's email address?

Paula Olsen's email address is p.****@****usu.edu

What is Paula Olsen's direct phone number?

Paula Olsen's direct phone number is +138564*****

What schools did Paula Olsen attend?

Paula Olsen attended Utah State University.

What skills is Paula Olsen known for?

Paula Olsen has skills like Business Analysis, Microsoft Office, Project Management, Analysis, Project Planning, Budgets, Process Improvement, Business Process Improvement, Business Intelligence, Healthcare, Policy, Team Leadership.

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