Most Recent - Chief of Staff to Executive Director of ESG - Extended the leadership of the executive team through organizational optimization, process and strategy definition, budget management, people leadership, and community development. Helped integrate 3 separate organizations. Established governance processes and reporting. Led team unification, broadened Community of Interest expanding brand and momentum. Other -Led large programs such as developing a prioritization process to optimize resource deployment in a key division of a multi-million dollar company, served as Interim Chief of Staff to VP of an international client, and led the restructuring for a healthcare research institute as well as the revenue management office within a large healthcare system. These large program roles are balanced by a range of hands on projects in process design, system implementation, and change management. Example Activities:- Awarded Point B's Blue Standard Award, the highest recognition of extraordinary leadership and contribution.- Member of the Employee Owners Insight Committee to gain CEO and Board level exposure to employee owner perspectives across all aspects of our work. Example Positions and Projects:Senior Resource Manager - Responsible for translating customer needs into engagement structures that include team member skills and capabilities to deliver desired outcomes for up to 600 consultants. Growth strategy – Conducted a maturity assessment and recommended prioritization of early stage funding for a bio-tech company growing beyond pilot stage.Organizational restructuring(s) – Coordinated organizational redesign and prioritization of the hiring plan for a revenue service center within a health system. Helped re-design roles and responsibilities to better prepare a children’s healthcare research organization for expected substantial growth (and ERP implementation).

Specialized in product-related program management and business process consulting. Performed product portfolio planning, service offering development, and marketing project management for companies related to consumer products and the environment.Example projects:Product portfolio strategy - Created competitor analysis, pricing scenarios, and operational readiness programs for a renewable energy company expanding into a new business area

Served as a Senior Manager and Team Leader / People Manager across several functional areas in Dell’s US Consumer operations. Earned a six sigma green belt for defining and launching Dell’s first upsell service offering through technical support - data, forecasting, and metrics tracking. Led a cross functional team to expand the channels through which support is delivered to increase customer satisfaction while managing operating expense.Example projects:Channel optimization - Helped design portfolio management and PMO processes to ensure execution of strategic plans. Led a team to create, improve, and grow alternate service channels for tech support and customer care contactsCustomer satisfaction – Shared best practices across global regions and within US segments. Brought leading processes into operation to reduce the cost of returns, concessions, and missed customer expectations

Promoted from Senior Consultant to Manager for her successful contribution to business management projects, software implementations, and process design across industries. Example projects:Process documentation – Documented workflow for a City planning department and defined requirements for selection of a system to automate manual processesProcess improvement – Documented as is and to be business processes for a telecom company improving order management and account provisioning, which had been complicated by multiple acquisitions

Managed environmental auditing program for public sector client, crossing multiple regulatory areas. Reviewed chemical and data analysis, interpreted results, and recommended environmental clean up strategies.