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Paula Strawder is listed as Customer Care Team Lead at nTelos Wireless at nTelos Wireless, a company with 314 employees, based in Greater Roanoke Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Paula Strawder.
Paula Strawder previously worked as Customer Care Team Lead at Ntelos Wireless and Wireless Service Credits/Tel-Assist Administrator at Ntelos Wireless.
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Successful Customer Service Team Leader who has a strong desire to lead a team who exceed internal and external customer expectations with a continuing record of top performance and achievement. Possess practical knowledge in call center customer service management. Operate with a strong sense of urgency and thrive in a fast-paced setting. Lead by example.Core competencies include:Leadership ▪ Time Management ▪ Project Management ▪ Organization ▪ Teamwork ▪ Integrity ▪ Decisiveness ▪ Developing Self & Others ▪ Ownership ▪ Continuous Improvement ▪ Written & Oral Communication ▪ Flexibility
Listed skills include Team Leadership, Ownership, Time Management, Professional Development Programs, and 5 others.
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Daleville, VA
Effectively lead a team of up to 22 Customer Service representatives. Track and reconcile daily adherence, document exceptions in employee files, and provide follow up meetings to ensure representatives know where they stand. Review randomly selected calls on a weekly basis for Quality Assurance and provide individual coaching to each.
Daleville, VA
Analyzed data and made cost-effective decisions that sustained revenue and minimize customer churn. Qualified low income individuals for reduced cost wireless service by verifying with state and local authorities that the customer qualified for the reduced rate. Used software and spreadsheets to track USAC (Lifeline / Linkup) compliance for Tel- Assist.
Daleville, VA
Assisted customers with questions concerning billing, processed number changes, equipment changes, assisted with troubleshooting devices, educated on proration and fees, maintained a cash drawer. Upsold additional features to provide value and create loyalty. Provided great customer service in a polite and professional tone. Maintained an average of 75-90.
Other employees you can reach at ntelos.com. View company contacts for 314 employees →
Masthan Khan
Colleague at Ntelos Wireless
Tindivanam, Tamil Nadu, India, India
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John Trevvett
Colleague at Ntelos Wireless
Richmond, Virginia, United States, United States
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Joshua Thomas
Colleague at Ntelos Wireless
Richmond, Virginia, United States, United States
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Mari Okes
Colleague at Ntelos Wireless
Hopewell, Virginia, United States, United States
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Kim Mello
Colleague at Ntelos Wireless
Staunton, Virginia, United States, United States
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Salvador Ortega López
Colleague at Ntelos Wireless
Netzahualcóyotl, México, Mexico, Mexico
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Laura Shifflett
Colleague at Ntelos Wireless
Waynesboro, Virginia, United States, United States
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Jed Alger
Colleague at Ntelos Wireless
Waynesboro, Virginia, United States, United States
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Nelson Nash
Colleague at Ntelos Wireless
Chesapeake, Virginia, United States, United States
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Jessica Grasmick
Colleague at Ntelos Wireless
Waynesboro, Virginia, United States, United States
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Quick answers generated from the profile data available on this page.
Paula Strawder works for nTelos Wireless.
Paula Strawder is listed as Customer Care Team Lead at nTelos Wireless at nTelos Wireless.
Paula Strawder is based in Greater Roanoke Area, United States, United States while working with nTelos Wireless.
Paula Strawder has worked for Ntelos Wireless.
Paula Strawder's colleagues at nTelos Wireless include Masthan Khan, John Trevvett, Joshua Thomas, Mari Okes, and Kim Mello.
You can use AeroLeads to view verified contact signals for Paula Strawder at nTelos Wireless, including work email, phone, and LinkedIn data when available.
Paula Strawder is listed with skills including Team Leadership, Ownership, Time Management, Professional Development Programs, Project Management, Organization Skills, Continuous Improvement, and Teamwork.
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