Paula Swanson Email & Phone Number

Vancouver, Washington, United States

Overseeing local and regional sales, promotions and campaignsPlanning and directing the training of new Sales RepresentativesCoordinating sales activities locally and regionallyAnalyzing sales statistics based on key quantitative metricsHandling and resolving customer complaints regarding a product or serviceAdvising installers and dealers on policies and Standard Operating Procedures (SOPs)Developing marketing strategies for new productsReviewing current marketing campaigns and developing solutions for improvement within budget constraintsCoordination of company website updates and pay-per-click marketing campaignsPrepared videos for sales training and marketingPrepared quotes and provided follow up regularlyHelped customers find the appropriate selections for their needs and budgetInterpreted Architectural drawings for new layouts and quotingProvided layout drawing upon requestMaintained documentation of key customer correspondenceProcessed orders and informed customers throughout the production processRepresented company at national trade shows

Federal Way, Wa

Answered multi-line phone system and directed to desired departments Entered data into Excel Spreadsheets, sorted information and ran reports Composed detailed instructions to explain how to preform office procedures Answered billing questions from customers Preformed all other office duties as assigned on a daily bases

Kent, Wa

Served as the first line of response for escalated customer concerns Prepared quotes and provided follow up regularly Assisted sales reps, or their customers, in the showroom Helped sales reps find the appropriate selections for their customers’ needs Interpreted Architectural drawings for new layouts and quoting Provided space planning drawing upon request Maintained documentation of key customer correspondence Processed orders and informed customers throughout the production process Produced spec sheets for custom items per customers’ requests Designed the showroom

Kent, Wa

Served as the first line of response for escalated customer concerns Prepared quotes and provided follow up regularly Assisted sales reps, or their customers, in the showroom Helped sales reps find the appropriate selections for their customers’ needs Interpreted Architectural drawings for new layouts and quoting Provided space planning drawing upon request Maintained documentation of key customer correspondence Processed orders and informed customers throughout the production process Produced spec sheets for custom items per customers’ requests