Paula Wilkins Email and Phone Number

• Professional staffing knowledge and agency policies/guidance, and within timelines and quality levels required by the employee's division, team, customer, servicing assignment, and/or support agreements.• Administer placement assistance programs (e.g. PPP, RPL, PAL, other agency-specific programs).• Research regulations and recommend solutions to staffing situations and problems.• Create job analyses/assessments utilizing Position Descriptions, management discussions, and agency guidance.• Create/post job announcements with all required information. Issue accurate referral lists by evaluating application packages against job requirements.• Extend job offers based upon validation of applicant information.• Process personnel actions accurately according to laws, regulations, and agency policies. • Update action tracking systems with accurate information. • Promptly respond to correspondence with pertinent technical information to resolve issues. • Review electronic paper file (eOPF) records to ensure proper documentation and accurate application of staffing requirements.

• Effectively, leads, coaches, and develops employees to ensure the following work unit goals, objectives, metrics, and deliverables are accomplished.• Conduct reviews of payroll processes, reports W2Cs, GoDocs and Remedy documents to ensure the timeliness and accuracy of completed workload. • Supports a performance culture by adhering to DOD and DFAS requirements for establishing employee performance plans, monitoring performance, conducting feedback sessions, addressing poor performance, and recognizing/rewarding employee accomplishments. • Develop communication plans related to compensation programs, including annual merit and bonus programs.• Coordinate with federal agencies on processing issues. • Maintains a schedule for internal tests, reviews, audits, or other required oversight activities and ensures they are timely conducted. • Performs audits special projects and gathers data related to operations with the goal of improving customer services. • Interview, select and train new employees to ensure role is clearly defined. • Design and implement plans and goals for the team.

Elicits business and user needs, documents requirements, and translates into proper system requirementspecifications;Researches, documents and analyzes Child Support Federal Regulations, State Codes, and related sites todetermine how that impacts technical and business process;May prepare project charters, formulate complete project scope, project cost and time estimates;May facilitate meetings and joint application design (JAD) sessions; May formulate and define system scope and objectives through research and fact-finding combined with a basic understanding of user needs, business systems and child support requirements;Develops flowcharts, process modeling, use cases, and forms for ISETS/INvest projects;May create process change through the integration of new processes with existing ones and communication ofchanges to impacted ISETS teams;Ability to lead and manage a large multi-function organization towards accomplishment of goals

 Accomplished confidential, expedient, and accurate management of payroll for 3,000+ employees as well as the maintenance and monitoring of benefit changes to master employee records. Expedited payroll process by implementing corrective actions and eliminating deficiencies in automated payroll system. Monitored the collection, calculation, and entry of payroll data. Entrusted with issuing on-time and accurate payments via paychecks or electronic transfers and updated insurance coverage, savings deductions, and payment procedures. Composed summaries of earnings, taxes, deductions, leave, disability, and non-taxable items while also expediently addressing payroll discrepancies. Reduced liabilities and fortified risk management by approving reports on employee federal and state income and security taxes as well as employee social security, unemployment, and worker compensation payments.  Improved compliance to federal, state, and local legal requirements by maintaining authoritative knowledge of legislation.  Provided mission-critical, strategic direction to management on suggested actions to heighten departmental efficiency and productivity. Work with IT support personnel on Payroll system changes and system development. Analytical efforts required to review the current system for changes.

Hand-selected to perform accounting operations including electronic accounts payable processing within SAP environment such as data entry of vendor invoices and manual check request vouchers. Also oversaw AR/AP, project accounting, and implementation of project accounting software for 30 employees.  Developed and assessed financial reports to determine deficiencies as well as conduct month-end closing processes, general ledger account management, and accounts payable reports. Acted as key liaison between vendor and facility personnel to ensure smooth operations while also delivering accounting assistance to project managers and operations staff.  Supervised all HR/Payroll team activities by account clerks.  Developed and implemented recruitment programs.  Lead Recruitment activities by attending job fair.  Evaluates quotes, proposals and bids, performs cost/price analysis, obtains audits and pricing reports, negotiates price and/or technical issues, and ensures that contractors are eligible for award and prepares documentation. Developed a pay program to determine compensation, premium pay and leave policies.  Reconciled bank statements