Performed quarterly Customer Care Reviews to identify areas of risk regarding state regulatory compliance and growth opportunities.Demonstrated strong communication and problem-solving skills to manage 65 + accounts in defined territory to ensure high-level of customer satisfaction.Increased company revenue through B2C sales of insurance enrollment plans within skilled nursing communities.Liaison between customer and company to identify areas of concern to reduce churn.Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.Strong organizational skills to handle multiple tasks, prioritize responsibilities, and meet deadlines.Meticulousness in managing information, documentation and communication to ensure accuracy & quality.

As the team lead, set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.As the team lead, retrieved information from the team members for the delegating responsibilities according to individual strengths and areas of expertise.As the team lead, evaluated team members in their day-to-day duties to ensure they were performing to procedures and regulations.Contributed to a positive patient experience by effectively addressing concerns and answering questions about dental treatments.Ensuring proper instrument preparation and sterilization procedures were followed.Built strong rapport with patients through empathetic communication skills, fostering trust in dental care providers.Worked within Salesforce to document patient medical history and treatment plans.Planned daily schedule of patients & communities for best optimization of time and to lower cost per encounter.Minimized inventory costs by ensuring optimal inventory levels and performed routine care maintenance on equipment to maintain optimal performance & reduce overhead costs.Performed chairside assistance to licensed DDS.Prepared & presented treatment plans to patients.Educated patients on dental procedures and payment plans to optimize acceptance of treatment and increase practice revenue.

Maintained strict adherence to infection control protocols, safeguarding the health of patients and staff.Expanded knowledge of dental techniques and advancements by attending continuing education courses, applying new learnings to daily practice.Assisted dentists in complex procedures, ensuring efficient and high-quality treatment outcomes and increased efficiency in dental treatments by proficiently assisting in various dental procedures such as fillings, extractions, and crownsConducted pre-operative assessments of patients'' medical history to minimize risks associated with anesthesia administration during dental procedures.Ensured smooth operation of dental practice by performing routine maintenance on equipment, identifying issues early on to prevent costly repairs.Managed patient records with attention to detail, updating medical histories and inputting relevant information into the practice management software system along with entering patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.