Paula Owen Email & Phone Number

Fareham, England, United Kingdom

South Hampshire College Group (SHCG) is a large and newly merged college group, that brings together three Further Education colleges from Southampton, Eastleigh and Fareham to make one strong, responsive and ambitious organisation.The Business Plus team are a dedicated team of professionals providing services include sourcing and supporting the delivery of industry placements, creating and delivering innovative adult learning programmes and developing Traineeships and the sector-based Work Academy programmes.South Hampshire College Group has officially launched its multi-million pound Institute of Technology (IoT), impressing TV technology guru, Jason Bradbury, who compared it to Marvel Hero Tony Stark’s state-of-the-art laboratory.Backed by over £13 million in funding from the Department for Education, the South Coast Institute of Technology is a pioneering collaboration between South Hampshire College Group, Solent University, University of Portsmouth, HSDC, Brockenhurst College, and The Isle of Wight College.The launch was hosted at South Hampshire College Group’s Centre of Excellence in Engineering, Manufacturing and Advanced Skills Training (CEMAST) in Lee-on-the-Solent.Designed to address the skills gap within the maritime, engineering and digital sectors, the South Coast IoT will work with employers to increase the number of students pursuing technical education in STEM industries. With 50 unique career pathways currently available, the South Coast IoT aims to improve the talent pipeline into industries that are vital to the future growth and prosperity of the region.Our mission is to enable all our students, apprentices and our region’s businesses to be successful in their future through high-quality technical and professional education and training.Website: https://www.shcg.ac.uk/For further details contact me on 01329 853153

Fareham, England, United Kingdom

Osmḗ Candles is a British chandler, specialising in luxury bespoke own branded hand scented candles for businesses looking for premium affordable quantities handmade sustainably made in Hampshire.Customers include: The Royal Collection, Spencer House - London, Steven Brown Art, Fairfax and Favour, Avington Park and The Balmer Lawn HotelPlease contact us for your own signature candle. For online retail orders - please visit our online retail shop - https://shop.osmecandles.co.uk- Producing bespoke premium candles in affordable volumes for retail and premium brands- Sourcing UK suppliers ensuring our candles are made ethically and sustainably. - Managing the sales pipeline, costings, supplier relationships, accounts and office administration- Member of key networking groups generating great contacts within companies and associations

Hampshire

- Top performing account manager responsible for revenues in excess of £1.3M - Consulted with business owners and directors to help future-proofing their IT and embrace new technologies- Strengthened relationships with internal teams to produce better technical proposals and other customer-facing documentation resulting in higher business ‘wins’ - Encouraged the introduction of an online travel expenses system resulting in a successful deployment making business efficiencies and reduction in mileage fraud- Organised various company events and represented TMB at various trade events- Responded to tenders and Requests for Proposals- Coached and mentored sales colleagues- Helped with company events and trade showsSignificant Accomplishments- Migrated 98% of assigned accounts across to the new managed service within 4 months of the introduction resulting in TMB being voted Continuum ‘Growth Partner for 2019’- Top-performing salesperson on a regular basisReason for leaving to start my own business

Southampton, United Kingdom & Travel To Europe

• Strengthened commercial relationships at 'C' level with the company’s top global account - Thales, their top strategic account by working with senior management across 42 global offices to increase business comms & revenues >$1M to £1.4M• Worked with internal and external cross-functional teams to improve technical proposals and other documentation delivering better projects and successful business ‘wins’• Atlassian Platinum partner, acting as the key contact for strategic accounts leading teams in a matrix environment, to achieve buy-in across multiple organisational levels to determine Jira adoption and new business opportunities. • Ensured issues with Jira products were logged using the mandated agile project management software for resolution and referenced for future development. • Managed the commercial relationship with the company’s top global account Thales, led initiatives with senior management across forty-two global entities yielding further revenues and improved business communications in excess of more £2M per annum. • Worked with cross-functional internal/external teams to improve technical proposals and other project documentation resulting in higher new business wins.Atlassian Platinum Partner Accreditations: completed 55 hours of training within one month on own time1. Atlassian Operations, Sales & Marketing ProfessionalReason for leaving: company-wide redundancies and internal restructuring

Remote/Home Office - Uk - South

• Accounting software company, recruited to train new partners/resellers across the UK.• Seconded to two projects, one to deliver and share education sector knowledge newly formed marketing and sales teams in preparation of a launch of a new education and the other, part of a senior task group to evaluate an expense management solution leading to a successful deployment to over 3000+ staff worldwide. Significant Accomplishments- 100% success rate for onboarding and reseller accreditationsHelping British Businesses Stay 100% HMRC Compliant with over a Million UK Businesses Trust Sage To Manage Their Accounting, Payroll, Payment & Tax. Award-Winning Support. Secure & Flexible. Contact Our Team. Desktop & Online Software

Remote/Home Office With International Travel

- Managed strategic accounts particularly The Russell Group of universities, a collection of 24 UK universities renowned for the quality of their research and teaching.- Role was to optimize customer experience, improve retention and training, resulted in higher adoption of the platforms by staff and students across these universities - Implemented a new business process for Blackboard's Connect platform, resulting in 200K in new revenue within 9 months- Securing and developing solid, long term client relationships incl approximately 80% of core LMS clients migrating to new multi-year contracts- Attended trade and Blackboard roadshows and events both here in the UK and overseasSignificant Accomplishments• Exceeded quota by 122% by identifying new opportunities in 2014 and for 2015 Q 3, reached 88% of my target• Increased renewal rate by 6% within 12 months to 94% and improved debt recovery by 3% • Part of a team that closed a 5-year deal worth $5 M – Univ of Manchester Reason for leaving - Client Manager's role was put at 'risk' resulting in redundancyBlackboard solutions are helping to improve every aspect of the education experience. Our clients are using Blackboard Learn, Analytics, Collaborate and Connect™ to reach more learners in immediate, personalized new ways. Formerly competitors, Blackboard and the world’s leading Moodle Partner Moodlerooms merged in April of 2012, to better serve the education community. As a combined entity, Blackboard and Moodlerooms are able to leverage expertise to enhance the LMS experiences of Moodle, Angel LMS, Learn LMS, and Sakai.

Remote/Home Office - Travel Uk/International

• Cultivate strong relationships with strategic accounts ensuring a “Customers for Life” partnership resulting in a 99% customer retention rate, a 12% increase• Identified customer business need for invoice processing module resulting in >25% revenue • Achieved sales objectives and targets for existing and new customers resulting in a growth rate of 28% per annum across various verticals to the value of £1.2M • Drove incremental business from key accounts, an increase of 10% year on year. • Managed top strategic global accounts (Adecco, Astra Zeneca, Admiral & Swinton Insurance, Canaccord Genuity, Ordinance Survey Eisai, Fat Face, Miele, Reckitt Benckiser, Swiss Post)• Cultivate strong relationships ensuring a “Customers for Life” partnership resulting in a 99% customer retention rate, an increase of 12%• Part of a team that identified a need for invoice processing, and sold this new module across customer base resulting in additional revenue of 20K.• Responded to tenders & RFI’s. • Coached and mentored junior team members. Significant Accomplishments- Achieved sales to the value of £1.2M to existing and new customers resulting in a growth rate of 28%- Customers - Adecco, Astra Zeneca, Admiral & Swinton Insurance, Canaccord Genuity, Daisy Telecoms, Pernod Ricard, Ordinance Survey, Eisai, Fat Face, JCDecaux, Miele, Myan, Reckitt Benckiser, Rockwell, Swiss Post, Trend MicroSaaS Fintech/expense management software streamlines expenses and reduce mileage fraud.Launched in 2000 to see how the Internet could revolutionise how organisations process expenses. I was proud to be part of the senior team that resulted in the business being sold to an investor in Q4 2013.A leading global expense software provider, Webexpenses helps businesses track and manage expenses, travel, and invoice processing online and on-the-go

Remote With Travel

Undertook varied assignments enabling a better work/ home life balance whilst our son was in his formative years • EMEA Partner Manager - AVG – anti-virus software - part of a senior team to change the business model from annual license to SaaS. Clients - KCom PLC, Group NBT, Timico Group, easily.co.uk, Daisy plc, Lloyds TSB and the British Army• Senior Account Manager - DQ Global – data management software - clients - MBNA, Christian Aid, First Choice/Tui, Wight link, Harrods, Harvey Nichols• New Business Manager - Big Yellow Feet Video Production Company – film, media, and video production - bought in to help win new business projects from multinationals - BP, BBC, Burton Group, Capital Radio, Cooper Vision, Expo Group, Harvey Nichols, Twining’s, Universal Pictures, MOBO, GlaxoSmithKline, Harvey Nichols & Reed Elsevier as well as revamp their proposals and customer-facing documentation• PA - Diocese of Guildford – conducting confidential, secretarial, and operational duties during our son’s formative years. Asked to improve their outdated working practices • EMEA Channel Manager - Deltek Systems Inc – project software• industry.• EMEA Regional Director - Reed Travel Group - travel & hospitality• UK& I Sales Manager - Microdynamics – engine management systems for motorsport • Sales Manager - Link House Magazine, motorsport press • Management - hospitality industry

London - International

Given my experience with Verisign (Network Solutions Inc), the market leader - I was in a unique position to join the senior management team for a newly formed operator in the gTLD market space for the new .name top-level domain and guide them through a transition.- Led the sales and customer service teams and collaborated with the marketing team to help implement new sales initiatives including an Affiliate ProgrammeSignificant Accomplishments- Successfully lead an effective transition from batch to a ‘live’ registration system automating domain name registrations and became the first registry ever to achieve this accolade- Delivered a programme ensuring all partners were technically accredited, met regulatory standards set by IP governing body ICANN and established a set of KPI's around contractual Service Level AgreementsExamples of partners - Network Solutions, Register.com, Melbourne IT

Emea

Verisign - Director of Sales - EMEA Verisign, Inc. For more than 21 years, the company has maintained 100 per cent operational accuracy and stability for .com and .net—managing and protecting the DNS infrastructure for over 154.8 million domain names and processing more than 188 billion transactions daily—keeping the world connected online, seamlessly and securely. - Generated $250K in new revenues sales within the first six months - Developed the strategy for channel development and built strategic commercial relationships with Global 2000 corporations, channel partners, and legal firms - Analysed customer business needs to improve service offerings and delivery - Accurate Pipeline management - Extensive travel - People management - Set up London office for EMEA operationsNetwork Solutions Inc - EMEA Channel Sales Manager Network Solutions, LLC - 'The' top generic level domain name registration business which was acquired by Verisign in 2010. - Generated $10M over two years from a zero base - Met and achieved business targets 6 months ahead of schedule in the first year of operations across EMEA- Identified top-performing companies to build a highly successful Pan European Network of Strategic Channel Partners (major blue-chip companies & Internet Service Providers &Telco’s)- Managed all commercial relationships at both strategic and operational levels through contract negotiation, sales cycle, service delivery- Mentored and coached sales/marketing personnel based in the London office- Help set up London office with the MDAchievements - a consistent record of achievementCashed in my stock options and resigned, given the intention by new owners to move business operations to Zurich, Switzerland

International

A pioneering company that introduced a digital business model connecting a global network of travel suppliers (hotel properties and chains, destination management companies, airlines, travel agents etc. to use technology to drive more bookings and to take control of their image—literally.Radically transforming the hospitality, meetings, incentive and exhibition (MICE) market to improve quality and reduce associated costs and of course, increase revenueMy role, part of the start-up management team that exceeded management expectations and KPIs.Managed a large territory with extensive F2F travel, building a global network of contacts with major suppliers as well as leading a sales and customer service team of 12 people

Europe, Africa And Middle East

Reed Elsevier, now RELX plc, publishes travel, scientific, technical, and medical material, and legal textbooks. The company operates in 40 countries and serves customers in 180 nations.Extensive F2F business negotiations - VP and Director level from travel, hospitality and the meetings market,Customers included - international hotels chains - Sheraton Hotels, Inter-Continental, Hilton, Raddison, Mariott Hotels, Leading Hotels of the World, and independent luxury hotels, game lodges and other luxury brands such as the Orient Express, Blue Train and Rovos Rail plus leading destination tourist and convention visitor bureauxResponsible for a large territory across EMEA region and planning own international travel ranging from days to monthsDiary management, forecasting, reports, presentations etc. Attended all relevant trade and business shows and other networking events Led a team of account managers that consistently exceeded targetsWorked on two titles - Hotel & Travel Index & Official Meetings and Facilities Guide