I offer virtual business support and take on board the management of tasks that take you away from your core business. No more spending hours on the necessary but time consuming admin needed to keep your business running smoothly, organised and promoted/advertised across your preferred platforms. The benefits gained by devoting your time solely to your core business will be significant, and that’s before you even start to think about how much easier your life will be with your daily to do… Show more I offer virtual business support and take on board the management of tasks that take you away from your core business. No more spending hours on the necessary but time consuming admin needed to keep your business running smoothly, organised and promoted/advertised across your preferred platforms. The benefits gained by devoting your time solely to your core business will be significant, and that’s before you even start to think about how much easier your life will be with your daily to do list taken care of. Show less

Team Manager with reporting line of 2 Team Leaders plus overall responsibility for the performance management of approx 28 consultants across both teams.

Manager of both telephony and administration teams in the regulated mortgage environment. Responsible for the creation and oversight of a special servicing team to manage a non-performing portfolio back to a performing position or down the litigation pipe.Operational lead in the development of a training and competence scheme from induction training to quality assurance monitoring to consultant progression through the stages of competence.Involved with client governance… Show more Manager of both telephony and administration teams in the regulated mortgage environment. Responsible for the creation and oversight of a special servicing team to manage a non-performing portfolio back to a performing position or down the litigation pipe.Operational lead in the development of a training and competence scheme from induction training to quality assurance monitoring to consultant progression through the stages of competence.Involved with client governance in terms of presenting performance packs and answering queries plus reporting on review findings.Team ManagementPerformance ManagementKPI/SLA adherenceQuality AssuranceComplaint Root Cause Analysis & ResolutionRecruitmentTraining & DevelopmentCoaching MI reporting analysisStrategy PlanningWorkforce ManagementStakeholder ManagementContinuous ImprovementRisk Management Show less

Responsible for managing the back office support team handling customer data trend analysis including customer gone away and trace process and customer delinquency patterns.

Call Quality MonitoringCoaching & FeedbackPerformance ManagementTeam Management