Paula Bianchi Ponce Leon De Lima Email & Phone Number

With over 7 years of experience in operations management, I am an expert in leading and managing complex Trust and Safety projects for content creators. As an Operations Manager and Chief of Staff to the Director of Trust and Safety at Patreon, I plan, implement, coordinate, and supervise core operational processes to ensure the best experience for creators and internal teams.My strength lies in leveraging data analysis and reporting to drive process optimization and operational efficiency, thereby enhancing organizational performance and customer satisfaction. I have a proven track record of building successful partnerships and managing both external vendors and internal stakeholders to ensure seamless project delivery. I am also skilled in team collaboration, process improvement, and communication, and I am proficient in English and Portuguese languages.I have a master's degree in marketing and a bachelor's degree in social communication and journalism from Universidade Federal do Paraná, as well as many external certifications. I am passionate about supporting creators and building memberships at Patreon, a leading platform for content creators to earn a sustainable income. My goal is to deliver results that exceed expectations and positively impact the bottom line.

Listed skills include Jornalismo, Marketing, Microsoft Office, Social Media, and 23 others.