Paula Ene Email & Phone Number

Tampa, Florida, United States

Execute daily operations of answering calls and providing excellent customer service. We deliver the customer service link between callers and the clients we answer for by providing information, transferring calls and taking messages as necessary.

Plano, Texas, United States

Handle incoming and outgoing calls to assist customers with obtaining insurance quotes. Verify customers' information while accurately correcting discrepancies. Maintain confidentiality regarding customer information and data.

Colorado, United States

Handled a large volume of inbound calls for customers seeking to schedule a COVID-19 vaccine appointment. Evaluated callers needs and clarified information to assist in scheduling a COVID-19 vaccine appointment. Researched and provided solutions to customers questions by using appropriate databases. Maintained an understanding of CDC information on regulations, policies, and procedures.Adhered to the Privacy Act as it related to the confidentiality of information provided by callers.

Montgomery, Alabama, United States

Located requested items and answered general questions from patrons.Assisted patrons with use of computers, printers, microfilm machine and card catalog.Supervised summer workers with assigned tasks.Sorted and shelved library materials in chronological order.Assisted librarians with opening and closing procedures and other duties as assigned.

Montgomery, Alabama, United States

Handled front office and reception duties.Answering general inquiries.Notified tax professionals of client arrivals

Montgomery, Alabama, United States

Assisted federal student loan borrowers with consolidating their student loans.Provided borrowers with status updates of their applications during processing.Recorded and updated borrower accounts.

Montgomery, Alabama, United States

Handled service requests and billing inquiries for utility company.Explained company policies, procedures and government regulations as related to customer billing and service.Advised customers of electric and gas charges, offered advice on options for energy conservation.

Montgomery, Alabama, United States

Created and implemented the Classified Advertising and Customer Service Department for the largest Buy/Sell/Trade magazine in the state of Alabama. Assisted management with hiring of staff. Top salesperson in Classified Advertising Department and successfully led growth of the department to profitability within the first year of operation with gross sales eventually reaching over $250K annually. Developed and maintained new and existing customers through planned account support. Assisted clients with the creation, content and layout of print ads.