ThinkClarity, the consultancy I established in 2003, provides specialist expertise to navigate change and address challenges in complex situations. I moved into this specialist area in 2013 after 30 years of experience in analytic decision support and programmatic change management We work with organisations, community groups and government-funded programmes. Our innovative and proven approach, which has been used worldwide in 700+ projects since 2009, collects, maps and enables decision-makers to explore how people make sense of their everyday lived experiences.Data is presented visually in a way that identifies insights, many of them counterintuitive, which enable the design of a portfolio of small safe-to-fail initiatives. Implementing, monitoring and adapting these initiatives nudges and navigates change in a way that has been described as "crossing a river by feeling for the stones". Initiatives that are successful can be scaled-up without the disruption and risk often associated with large-scale top-down change programmes. Our principal areas of interest are in:● Sense-making and social change● Enabling connected leadership and effective team-work ● Using staff, service-user and customer experience to:     ● motivate innovation,      ● monitor quality, outcomes and impact and     ● mitigate risk;● Strengthening social cohesion, community resilience and capacity for local action;● Mediating disputes, peace-building and restoration of law and order following conflictWe have designed SenseMaker® frameworks and trained local teams to use them to collect and explore the way people make sense of their lived experience in Nigeria, Afghanistan, South Sudan, Lebanon, Papua New Guinea, Horn of Africa, Pakistan, USA and UK. These projects were intended to discover actionable insights in governance, legitimacy, service delivery, anti-corruption, ways of coping with drought and migration, social engagement and conflict resolution. See https://bit.ly/TC_Projects for a list of projects and for access to published reports.In all cases, we work with challenges that are seen as very difficult or intractable and where there is a preferred direction of travel but no predetermined outcome.