Paula M. Email & Phone Number

California, United States

Mountain View, California, United States

• Serve as the main point of contact for employees and managers, providing guidance and directing them to appropriate resources, policies, and HR support as needed.
• Partner with PeopleOps, Legal, Payroll, and Benefits teams to manage all employee-related matters, including promotion letters, offboarding, job changes, and compliance issues.
• Oversee the new hire onboarding program, coordinating with Centers of Excellence such as IT and People Experience to ensure a seamless start. Coordinate first-week schedules, and facilitate a smooth integration process.
• Collaborate with Finance to manage HR-related financial tasks, including submitting purchase requisitions, processing spot bonuses, and ensuring cost centers are accurately maintained and up to date.
• Partner with the Sr. Manager, TA to manage the Summer Intern program and organize engagement events.

Mountain View, California, United States

• Provided direct support to the VP of HR across various HR tasks, including conducting exit calls, facilitating people manager onboarding, and developing recognition programs.
• Managed the contingent workforce, including updating and preparing consulting agreements, collaborating with the InfoSec team for auditing and reporting, and overseeing the maintenance of Rippling.
• Drove the hiring process for new employees by generating offer packets, initiating background checks, and completing I-9 verifications.
• Managed vendor invoices for the Talent Team, collaborating with Accounting to ensure POs were submitted, processed, and paid.

• Created and implemented new workflows for requisition approvals, process management, and employee referral to streamline operations and enhance efficiency.
• Ensured a high-quality candidate experience by managing all aspects of the interview process and providing timely, clear communication to candidates throughout their journey.
• Created engaging and informative new hire documents to enhance the onboarding experience and excite new employees about joining the company.

Mountain View, California, United States

• Coordinated interview schedules, including arranging times with candidates and interviewers and managing any changes.
• Scheduled and organized reference calls for candidates in the final stages of the hiring process.
• Updated and maintained the Applicant Tracking System (ATS) to ensure current and accurate candidate information.

Mountain View, California, United States

• Pioneered a feedback style guide to streamline the process of providing insightful feedback and coaching to individual contributors and to ensure consistent scores across QA Analysts.
• Analyzed 60 customer interactions via Playvox per week, providing proactive feedback and mentorship to new and tenured team members, ensuring ICs follow company best practices and procedures.
• Facilitated calibration sessions with the entire QA team 1X per month to ensure consistent and fair scores across QA analysts.

Mountain View, California, United States

• Provide ongoing support via HelpScout and build strong relationships with over 120 clients per day, advocating for member’s needs, gathering feedback, and ensuring high client satisfaction.
• Simultaneously managed 4 HelpScout client queues, maintaining client support response time at less than 14 hours with a 98% overall QA score.
• Facilitated and led small training groups with contractor teams, creating a training environment that values and encourages critical thinking and constructive dialogue.
• Monitored incoming inquiries during BetterHelp’s largest celebrity campaign to identify any issues and reported frontline bugs to the development team, contributing to BetterHelp’s donation of 2M worth of free therapy.

San Jose, California

• Supported the Executive Assistant in scheduling and coordinating 10 on-site interviews for student candidates resulting in a seamless interview schedule.
• Scan and electronically file over 300 employee documents including faculty appointments, annual and semester performance reviews, travel requests, and sabbatical applications for effective record retrieval and storage.
• Routinely process 20-30 building key requests for faculty, staff, and teaching assistants to obtain access for university facilities. Managed CoS database to ensure building security and accountability.
• Coordinate and schedule over 60 student advising meetings on a semester basis for the Associate Dean via Google Calendar, resulting in higher class enrollments.
• Provide support to the Associate Dean and Executive Assistant to the Dean with day-to-day operations such as directing visitors to campus resources, distribute mail to departments, answer incoming phone calls and.

San Jose, California

• Screen candidate resumes and conduct initial phone screening for 15 candidates to achieve company staffing goals.
• Coordinate with the Client Success Manager to schedule initial consultation meetings for leads via Google Calendar.
• Complete program enrollment and onboarding for over 30 clients by inputting confidential client information and documents via Sugar CRM to begin the process of debt reduction, credit repair, and financial stability.
• Respond timely to over 100 inquiries and requests left on HelpDesk ticketing system via a returned phone call or email to strengthen client relationships.
• Maintained company database by performing data entry for client invoices and receipts using QuickBooks Pro for 2 fiscal years.

Master Of Arts - Ma, Leadership, Organizational Innovation And Change

Bachelor Of Science - Bs Business Administration, Concentration: Management