Paul Grainger Email & Phone Number

London, England, United Kingdom

London Area, United Kingdom

As the leader of Emu Electric Bikes' logistical and customer service operations, successfully orchestrating end-to-end processes, working closely with third-party vendors, B2B, and B2C customers.Demonstrated expertise in data analysis by utilizing tools such as Excel, Google Sheets, and WooCommerce to create, maintain accurate and up-to-date inventory files for stock holding worth over £1.5million.Streamlined customer support experience by implementing chatbots, reducing response time by 50% and reducing email communication freeing up time to focus on complex inquiries; led to an increase in sales and satisfaction rate among customers.Actively pursued bike companies and retailers on a daily basis to facilitate discussions regarding product range, technical support, and explore potential sales opportunities.Effectively managed relationships with multiple third-party companies, including warehousing, mechanics, and UX designers, to ensure seamless day-to-day operations. Expertly coordinated and represented the brand at national cycling PR events, encompassing sales activities, fostering new retailer relationships, and introducing brand awareness initiatives. Had complete operational oversight utilising WooCommerce, including product management, user administration, sales analytics, and facilitating B2B sales.

London, England, United Kingdom

As a Team Manager for Waitrose & Partner, providing leadership across multiple branches in London for a span of 16 years.Effectively managed and coordinated large teams of up to 60 staff and management. Led workforce planning, performance management, recruitment, and implemented HR procedures, driving operational excellence and fostering a positive work environment. As a Duty Manager, successfully oversaw compliance, health and safety, and staff performance on a 30,000 sq ft sales floor with 4,000 daily footfall.Consistently surpassed KPI targets in people management, compliance, stock management, and customer service metrics resulting in receiving “outstanding” in personal performance reviews.. Utilized data analysis to optimize stock, waste, and quality control, driving profitability and reducing waste by 15k a week.Created and led impactful learning and development training programs, personally designing strategies to identify and develop talent, helped over 20 staff members gain promotions or into key positions . Implementation of e-commerce in-store, new systems, and management restructures, guided transformative changes within teams with seamless transition.. Played a key role in managing relationships with various third-party stakeholders, including security, emergency services, DEFRA, local government, landlords, and contractors, ensuring seamless operations and compliance.

London, England, United Kingdom

Started my career at All:Sports with rapid progression within the company going from footwear specialist, Assistant Manager then managing my own store with 18 staff members. - In charge of scheduling, recruiting, training and performance management of staff members. This includes motivating staff to fulfil daily tasks and maintaining excellent merchandising standards.- Making delivering excellent customer service as part of store culture to consistently beating mystery shopper scores.- Motivating staff to push for every sale and always trying to upsell so that the store can beat its targets and be more profitable. I did this in a fun and competitive manner which was well received by a very young team.