Paula Hackl serves as a transformational leader at BGB Group, where she spearheads initiatives designed to optimize margins, drive growth, and modernize operational models. With a focus on evolving operating frameworks and enhancing shared services, Paula has been instrumental in steering the organization toward sustainable efficiency and profitability. Her visionary leadership ensures BGB Group remains agile and competitive in an ever-changing business landscape.Bringing experiences from her career in telecoms, artificial intelligence, and professional services, Paula also contributes as an Advisory Board Member for Networked and Esteem Health. Known for her expertise in customer relationship management and executive team leadership, Paula leverages her strategic insights to foster innovation and excellence in business operations. Her ability to navigate complex challenges and deliver impactful solutions positions her as a key driver of organizational success.
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Chief Transformation OfficerBgb GroupMiami, Fl, Us
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Senior Advisory Board MemberNetworked Oct 2024Miami, Florida, United States -
Chief Transformation OfficerBgb Group Sep 2024Miami, Florida, United StatesMargin OptimizationGrowth SupportOperational Model ModernizationPMO evolutionShare Services Model Evolution
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Advisory Board MemberEsteem Health Services Mar 2024Miami, Florida, United States -
Leadership & Development AdvisorHealthcare Businesswomen’S Association Jul 2023Miami, Florida, United States -
Advisory Board MemberFlorida International University - College Of Business Jan 2022 - Jan 2024Miami, Florida, United States -
Chief Transformation OfficerEversana Nov 2022 - Nov 2023Miami, Florida, United States -
Svp, Md - Transformation Officer | Pmo | Internal Compliance | Executive ProgramsEversana Feb 2021 - Nov 2022Miami, Florida, United States- Lead complex revenue creation and margine optimization programs to delivery top line and bottom line improvements through operational excellence- Design and implementation of new or improved business models, pricing strategy, operational models in support of scalable growth- Design and implementation of Business Transformation team and change management processes. Revamp of PMO team and standards across the organization. Redefinition of Internal Compliance team and practices.
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Svp - Business Transformation And PmoEversana Jan 2019 - Feb 2021Kansas City Metropolitan Area
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Vp Of Business TransformationEversana Jul 2018 - Jan 2019Overland Park, Ks
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Managing Director | Agile Practice | Delivery ExcellenceVmly&R Aug 2016 - Jun 2018Kansas City, Missouri Area- Led the design and tailoring of Agile practices and principles to the agency's business and culture- Built collaborative delivery models to integrate agency and B2B client operational models- Collaborated with senior executives to revamp delivery practices within the agency -
Evp | Client Services | Operations Management | Artificial Intelligence | Business DevelopmentAfiniti Jun 2014 - May 2016Germany- Developed leads and led business development processes in support of business expansion- Managed solutions implementation and client relationship from pre-sales to pilots to value creation- Multi-country deployment leadership (UK, Argentina, Peru, Brazil, Portugal, South Africa, Pakistan, USA) -
Global Lead | Telco | Global Operations | Cvm | NbaVodafone Dec 2013 - May 2014Cologne Area, Germany- Led global design and blueprint for CVM (Customer Value Management) platform and solution- Managed cross-functional and cross-country leads to ensure global design applicability -
Marketing Operations Lead | Telco | Prepaid | Call Center | Marketing Campaigns | RetentionT-Mobile Apr 2011 - Apr 2013- B2B retention team and practice implementation- Multi-channel marketing campaigns implementation: call center, retail, web- Analysis and optimization of pre-paid customer service experience via call center operations -
Project Management Officer | Sdlc Process | Sox Compliance | Information Technology | TelcoClearwire Mar 2010 - Apr 2011- Built and implement department and practice of PMO- Design and implement SDLC process through change management processes tailored to company's business and culture- 90% decrease of SOX Compliance significant deficiency on the first year of the new program -
Program Management | Telco | Information Systems | Pmo ProcessesAt&T Mar 2008 - Apr 2010- Led large and complex network systems implementation programs- Redesign PMO processes to improve delivery efficiency- Redesign department rules of engagement to improve partnership and internal client satisfaction -
Regional Operations Manager | Logistics | Processes | Import And ExportSchenker Logistics Australia Oct 2004 - Aug 2007Queensland, Australia And Usa- Re-engineer processes for the imports area creating 50% efficiencies on the first year- Re-design sales development estimate process to promote efficiency and consistency in support of large network, B2B clients -
Senior Manager | Telco| Marketing | Retention | Global Programs | CrmVivo May 1998 - Jul 2004- Design and implement first Retention team for B2C- Led implementation of CRM program across several states- Led benchmark practices across LATAM markets- Served as in house consultant for Client and Sales organizations on call center and retail operations
Paula Hackl Education Details
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Mba - Acu Brisbane - Qld, AustraliaInternational Business -
UnifacsInternational Business
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Pmp CertificateProject Management
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Regina CoeliGerman Studies
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Colegio Antonio Vieira
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International Business/Trade/Commerce
Frequently Asked Questions about Paula Hackl
What company does Paula Hackl work for?
Paula Hackl works for Bgb Group
What is Paula Hackl's role at the current company?
Paula Hackl's current role is Chief Transformation Officer.
What schools did Paula Hackl attend?
Paula Hackl attended Mba - Acu Brisbane - Qld, Australia, Unifacs, Pmp Certificate, Regina Coeli, Colegio Antonio Vieira, Universidade Salvador.
Who are Paula Hackl's colleagues?
Paula Hackl's colleagues are Madeline Hogan, Rahul Singh Yadav, Carla Rio, Rubel Hossain, Chris Beal, Grace Novak, Bakhtiar Uddin.
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