Paula Henry, M.S. Email & Phone Number

Orlando, Florida Area

Kissimmee, FL

I believe in the mission of the YMCA and the Osceola County YMCA (CFYMCA) is near and dear to my heart. I have been going there for many years and watched it grow!Currently, I am on the Annual Support Fund team to help get donations to support their on-going programs and much needed scholarships for 2018. Many Hurricane Maria evacuees from Puerto Rico came.

Orlando, Florida Area

As a single point of contact for all your amenity needs I provide consulting, design, equipment choice, installation, logistics, preventative maintenance and remedial services while offering pricing that helps keep you within or under budget!

Valdosta, Georgia

My responsibilities included, but were not limited to, the following:- Managed the Hotel in the absence of the General Manager- Assisted with managing all operations of the hotel.- Assisted with developing and achieving operating budgets- Managed, trained, coached the food and beverage team- Responsible for budgeting, purchasing and inventory of food and.

9907 Universal Boulevard, Orlando, Fl 32819

Developed a distributed learning (online) course syllabus, course learning objectives, and goals. This course provided an understanding of the foundations, applications and selection of strategies used by industry managers to overcome risk, crisis, and liability issues that may arise in the planning and management of special events, meetings,conventions.

Various Areas In The Orlando Area

Volunteer event manager for a not-for-profit organization that provides educational video programs on the topics of Peace, Appreciation, Inner Strength, Self-Awareness, Clarity, Understanding, Dignity, Choice, Hope, and Contentment.Additionally, I have served as a volunteer event manager or event registration coordinator for various events in Florida..

Beijing City, China

As a visiting teaching consultant, I taught three weeks of classes, five days a week with a morning lecture and seminar and an afternoon workshop. Teaching was facilitated through a combination of large group and small group cooperation (Teaching Teams and Lecture Groups) with Chinese coordinators, and Student Teaching Assistants from the various.

9002 San Marco Court, Orlando, Fl 32819

• Developed and authored Resort Sales & Revenue Management Reservation Agent manual
• Consistently exceeded key performance indicators (KPI) within established departmental and individual service levels.
• Consistently exceeded key performance indicators (KPI) for interactions with customers and data entry functions that ensured interactions were properly documented within CRM systems.
• Effectively managed company assigned leads and in-coming customer requests to reserve vacation… Show more
• Effectively managed company assigned leads and in-coming customer requests to reserve vacation packages in accordance with performance standards.
• Performed with a high energy, positive attitude, with effective presentation and closing skills.

Hospitality Risk Management undergraduate classesEvent Promotion undergraduate classes

Orlando, Florida Area

• Chef, created recipes and prepared food
• Designed menus and marketing materials
• Specialized in vegetarian and special-needs customized meals
• Designed custom cakes, desserts, and gift baskets
• Catered special occasions and customized meals
• Calculated food and labor costs

Orlando, Florida Area

• Utilized travel expertise which allowed more travel while keeping under budget for 3 years
• Developed, organized, and executed departmental team-building events
• Completed project preparation for the executive committee and BOD

Orlando, Florida Area

• Trained 200+ domestic and international clients to use CondoTrust proprietary software.
• Oversaw the launch, integration, and training of a new reservation/accounting system in all internal departments.
• Effectively collaborated with IT and Finance teams in the development of a proprietary reservation/accounting system and consistently met project deadlines.
• Grew contractual relationships through networking and international conferences by 6-9% annually.

Orlando, Florida Area

• Designed and implemented a proprietary Customer Relationship Management (CRM) system resulting in a 30% increase in reservation agent performance and 10% increase in upgrades.
• Managed and stayed within $30,000 department budget
• Built and managed a team of twelve customer service and reservation agents

Grand Haven, Michigan

Owner/operator/designer of a lamp store specializing in restoring antique lamps and designing custom hand-made fabric lamp shades. This start-up business initially served the local Grand Haven, Michigan area. By utilizing customer relationship management skills, the business grew to serve regular clients in Michigan, Ohio, Indiana, Illinois, and Wisconsin.

Bachelor’S Degree, Hospitality Mangement, Summa Cum Laude Honors

Activities and Societies: UCF Distinguished Student Award Phi Kappa Phi National Honors Society UCF Student Philanthropy Council – Event.

Master’S Degree, Hospitality And Tourism Management, Honors

Activities and Societies: HSMAI Event Chair Phi Kappa Phi, Honors Society Eta Sigma Delta International Hospitality Honors Society