Paula Houck Email & Phone Number

Kansas City, Missouri Area

• Responsible for the standardization of tools, processes and best practices. • Communicate and ensure adherence to policies and standards for a Fortune 500 company.

Kansas City, Mo

• Managed the Organizational Change Management (OCM) Work Stream for the implementation of the RSA Archer Governance, Risk, and Compliance (GRC) application into the Technology & Operations organization. This was in support of the Vision 13 Strategic Program.

Overland Park, Ks

• Managed the Network Pipeline Process for the RAN Development team.  Reduced RAN cycle time by 10% by consolidating the communication of project drops Captured team Level of Effort (LOE) for 24 Managers, 6 Directors, and 1 VP Recorded LOEs in the ND Pipeline, PIP and PRESTO applications  Monitored projects as they progressed through the project lifecycle working closely with PMs• Led the Resource Management Process for the RAN Development team.  Set up new user accounts Trained new users Maintained active user accounts in the START application• Led Executive Pipeline and Resource Management reporting.  Prepared and presented monthly Pipeline Demand reports  Presented monthly Resource Management reports to the Executive Lead Team • Created and maintained team SharePoint sites (SharePoint Designer 2010).

Kansas City, Mo

Delivered 5 infrastructure projects ahead of schedule producing a 13% cost saving.• Acquired Vendor resources for consult and infrastructure commitments.• Procured resources, software, and hardware for server build outs and moves.• Submitted and evaluated Change Request and approvals.• Completed Risk/Issue assessment, devised mitigation plans.• Utilized Clarity for Resource Management, Labor Forecasting, and Timesheet Management.• Administrator for Team SharePoint site.• Managed project plans, ensured work was performed according to design and specifications.• Collaborated with geographically dispersed teams.

Overland Park, Ks

From 1998 through 2009 my title ranged from Technical Program Manager, to Process Consultant and Network Systems Engineer. My accomplishments have always been about improving the customer experience while achieving product quality at the lowest possible cost. The highlights include:●Organized and facilitated weekly Project Status Review sessions for Executive Lead Team. Sessions enabled Lead Team to uncover system issues earlier within the project lifecycle, producing a 10% cost savings.●Produced a 27% increase in internal customer satisfaction by editing, publishing, and distributing the communications & training bulletins for the project management community. ●Standardized the risk/issue management process by redeveloping and delivering training for 250 project managers. Training closed 15 identified gaps. ●Authored the measurement, analysis, and knowledge management section for the Technology Advanced Systems Development (TASD) Chairman’s Quality Award submission. Received exemplary merit award from CEO. ●Planned, developed and managed the annual TASD capital and expense budget within plan. Budget managed utilizing the CAF Tool. ●Managed the installation of switches in the San Diego, Orange County, and Las Vegas markets. Resolved network capacity and fill-in issues by turning up switches 2 weeks ahead of schedule.●Developed network infrastructure designs, generated cost estimates, issued purchase orders, produced work orders and project schedules.●Facilitated weekly first market application conference calls with 20 cross-functional teams. ●Led switch teams in requirements gathering for the system requirements documents.●Conducted site surveys, verified equipment bay locations, determined cable routing, coordinated trunk line and T1 installations, and verified all hardware assignments.

Bachelor Of Science (B.S.), Telecommunications Management

Bachelor Of Arts (B.A.), Political Science

BA Political Science

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies

AA Liberal Arts