Paula Jimenez Email & Phone Number

Lisbon, Pt

Portugal

-Act as a liaison between sales and customer support teams, fostering effective communication and collaboration to bridge the gap between the two departments.-Implement strategies to optimize customer onboarding process, reducing time-to-value and ensuring customers quickly derive benefits from the products or services.-Proactively engaged with clients to drive product adoption and usage, resulting in higher customer satisfaction and retention rates.-Developed and executed initiatives to build and nurture customer loyalty, resulting in a reduction in customer churn and increased customer lifetime value.-Maintained a holistic view of the support process, actively monitoring and addressing issues to ensure a seamless and efficient customer support experience.-Advocated for customers by actively listening to their concerns, feedback, and needs, and advocating for necessary improvements or resolutions within the organization.

Portugal

Lagos, Nigeria

-Created & implemented initiatives that focused on talentacquisition & community retention, leading to the growth of thecompany's overall network.-Developed and built Roadmaps, Playbooks and documentationfor the standardization of processes within the talent pipeline.

Lagos, Nigeria

-Delivered strong commercial projects by reaching andoverpassing the target of 450k euros of advertisement in 11months.-Implementation of different strategies such as businessdevelopment, events coordination, international relations toreach a monetary target on one of the strongest and mostchallenging markets.-Initiated deep market & economic research for clientprospection and commercial opportunities.-High-Level Networking with C- Suite level & Governmental Institutions.

Mexico

Costa Rica

San Jose, Costa Rica

Costa Rica

•Implementation of different methodologies such as DesignThinking, SCRUM, LEAN, among others, to increase business &commercial targets.•Improved business development for customers, markets andrelationships within the organization.•Executed restructuration & standardization of processes withinthe company while implementing Microsoft Teams, InventoryManagement tools and excel.•Collaborated with cross-functional teams to draft projectschedules and plans.•Increased process improvement initiatives and troubleshotproblems for corrective action to boost functionality andworkflow.

Costa Rica

•Implementation of software using AI to optimize the recruitmentprocesses.•Executed, managed and tracked, digital marketing on differentcompanies in Costa Rica & Mexico to increase volume, reach,and impressions efficiency.•Delivered management performance through monthly reports,data analysis, training, and follow-ups.•Managed clients to ensure continuous improvements usingdata-driven analysis and decisions to ensure high clientsatisfaction, renewals, and expansion.•Assist in preparing unique outbound strategies and tactics foreach client.

Bachelor'S Degree, Industrial Engineering

Master Of Arts - Ma, Digital Marketing And Web Analytics