Paula Howard Email & Phone Number

Chicago, Il, Us

Woodridge, Il

• Ensure quality and usability of thousands of pages of customer-facing documentation, including safety recalls, technician manuals, and training and marketing materials.• Create content as needed for customer and internal communications.• Continually learn about new product and service offerings for customers.• Accomodate multiple competing deadlines.• Drive alignment with company branding and trademark guidelines.• Manage the life-cycle of the in-house style guide and author compliance.• Coach technical authors to improve the usability of their documentation.• Manage the translation process for hundreds of customer-facing documents, including soliciting bids and hiring vendors.• Serve as the administrator of Acrolinx content governance software and providing content analytics tomanagement.

Westchester, Il

I assisted in developing creative writing solutions that provide a consistent message to both plan members and providers.

Wrote articles for NIU's online knowledge base to assist users of information technology. Collaborated with SMEs to create articles. Reviewed and edited knowledge base articles as part of knowledge management strategy.

Wheaton, Il

As Chief Editor I managed the project of creating content for the Accounting Policies and Procedures Manuals. My responsibilities included researching, writing, and editing the manuals in collaboration with the Business Manager and members of the Finance Committee. I coordinated the workflow and delivered the project on time. I reported directly to the Business Manager.