Paula Diamond Email & Phone Number

Lakeland, Fl, Us

Tampa, Florida, Us

Clearwater, Florida, Us

Manage Innovation Technology (IT) projects for Digital Transformation across the enterprise• Coach Scrum Teams in UiPath Robotic Process Automation (RPA) delivery, toward annual cost savings goal of 30K person-hours and 50% lead time reduction in customer onboarding• Provide program governance, facilitate cross-functional stakeholder engagement, manage resources/budget and deliver executive updates for continuous improvement initiatives with $2.5M targeted savings

Albany, New York, Us

Manage multiple high-profile client engagements from Inception through Go-Live:• Lead remote agile teams to simplify and modernize the customer experience, through the application of ServiceNow to complex business initiatives: ITIL (IT Infrastructure Library) ITSM (IT Service Management); Governance, Risk and Compliance (GRC); Knowledge Management; Service Catalog; Warranty Entitlement and Repair; Corporate Realignment• Provide project governance, manage resources/budgets, deliver weekly executive updates• Create and maintain detailed project plans and risk assessments

St Petersburg, Florida, Us

Lead development of two responsive web credit card processing and administration applications:• Organize and facilitate daily stand-ups, sprint and release planning, reviews, retrospectives and user story creation/prioritization/grooming in Jira via emergent requirement elicitation• Work collaboratively with Product Managers, cross-functional development teams, and Release Managers to support development and software delivery• Track and report Sprint Capacity and Velocity, growing performance to a sustainable pace

St. Petersburg, Florida, Us

Develop and execute a corporate-wide, multi-platform Application Rationalization Strategy:• Create Roadmap and identify Technical Debt and Business Alignment Dimensions and Criteria for Scoring, Weighting, and Prioritizing Targets for IT Service Disposition• Verify AppDev and Support owners for 1,500+ services and modules, and compile Scorecard• Scrub ServiceNow CMDB Configuration Item (CI) attributes and map Governance, Regulatory and Compliance (GRC) audit items to CIs• Identify 10% of CIs for immediate retirement through stakeholder engagement (exceeded)

Worldwide, Oo

Cloud Transformation within a full-immersion DevOps/Agile space:• Create Scrum and Kanban Boards in Azure DevOps; map and prioritize cross-functional dependencies for globally hosting audit applications in Microsoft Azure Cloud• Facilitate Global Hosting Scrum of Scrums across multiple work streams; conduct Sprint Planning, Sprint Reviews and Retrospectives for groundbreaking Audit Cloud initiative• Design and administer 8-week training program for new international DevOps employees

Watford, Hertfordshire, Gb

Integrate advanced intelligence into a state-of-the-art medical device platform:• Develop and manage strategic and tactical Project Plans to ensure Operational Readiness for Pilot and Commercialization of pioneering Web-Based Medical Technology• Serve as Scrum Master for the development of Internet of Things (IoT) Application Program Interfaces (APIs), connecting negative pressure medical devices to a secured Web Portal• Perform Risk Assessments and guide technology integration into a medical Quality Management System to establish compliance in a highly-regulated medical environment• Derive and analyze internal and external Efficiency Metrics in support of Marketing Claims• Liase with Global Teams to create Lean Six Sigma Processes for Clinical Workflow/Patient Management, Manufacturing, Supply Chain, Service and Repair and Customer Service• Author Online Help, Troubleshooting Guide and simulated training scenarios

Tampa, Florida, Us

Substantially reduced Service Level Agreement (SLA) penalties by implementing a centralized operational dashboard to monitor the Key Performance Indicators (KPIs) of all customer-impacting services. Managed all aspects of the infrastructure project:• Documented business requirements and system tested releases• Developed and maintained the project plan• Prepared business cases, statements of work and purchase requisitions; managed the budget and facilitated the vendor relationship• Transitioned from a waterfall approach to agile, and from third-party to internal development• Recruited candidates, integrated offshore resources and led team building activities• Developed KPIs for roaming, messaging, networking and infrastructure services• Performed Incident Management and Root Cause Analysis• Commercialized product based on feedback from account managersCreated operational processes for the introduction of new, revenue-generating products and services:• Designed, documented and executed methodologies for Score Cards, Capacity Planning, Change Management, Root Cause Analysis and SLA reconciliation, contributing to contractually prearranged goal of 5 nines (99.999%) service availability• Ensured effective controls put in place to resolve Sarbanes-Oxley (SOX) remediation items and eliminate future non-compliances• Prepared PowerPoint presentations for Senior Executive delivery to tier-one customers

Tampa, Florida, Us

Formed and coached cross-functional Six Teams, and presented multiple projects to the CEO and Executive Team for milestone approval:• Utilized Define, Measure, Analyze, Improve and Control (DMAIC) methodology to optimize and stabilize software release process, resulting in a 50% reduction in rework• Identified gap areas of network revenue leakage, designed pass-through billing process and worked with legal counsel to ensure establishment of contractual authority, resulting in a 50% reduction in liability for unbilled circuit charges

Tampa, Florida, Us

Supervised Software Configuration Management (SCM) team, recruited resources, developed performance objectives and administered quarterly reviews focused on team and career growth:• Created, implemented and maintained automated procedures for software release identification, change control, audits and status accounting for 50+ applications• Consulted with internal and third-party development teams, database administrators, system testers and third-party vendors to ensure efficiency and effectiveness of SCM practices and tools• Organized and tracked SOX controls and participated in SOX, SAS70 and TL 9000 audits

Tampa, Florida, Us

Managed system testing of assigned software releases, including accountability to product and project teams; performed on-site international product and service implementations:• Developed project plans, standardized repository of test packages, automated regression testing and prioritized and distributed work assignments• Monitored and resolved operating system, database, network and application issues, dispatched hardware support, and managed relationships with cross-functional teams, ensuring superior 24x7 technical service

Facilitated the design, development, system and user acceptance testing and implementation of an automated system for the daily clearance and settlement of $1B+ of corporate and equity securities

Led international technical sales team for Expo, a proprietary analytic and trading strategy tool, supporting an international client base of traders, portfolio managers, research analysts and system administrators

Master'S Degree, Industrial Engineering

Bachelor'S Degree, Industrial Engineering

Master'S Certificate In It Project Management