Paula St. Germain Email & Phone Number

Northbrook, IL, US

Lewisville, Texas, US

• Consistently rated as a “platinum” Top 5 Performer in the entire San Diego region.
• Conducted consultations with over 40 customers weekly to generate estimates for vehicle repairs and establish comprehensive repair plans.
• Conducted detailed damage assessments on vehicles involved in accidents, providing accurate and itemized repair cost estimates.
• Managed insurance claims from initiation to completion, ensuring prompt and efficient processing for approval.
• Attained the #1 rating on Yelp and Google in the region, garnering 75+ 5-star reviews and leading to a substantial increase in referrals.
• Cultivated and nurtured relationships with 40-50 vendors, enhancing the efficiency and resourcefulness of the repair process.

Elmhurst, Illinois, US

• Strong Knowledge Base:
• Collision repair processes and procedures
• Insurance claims management
• Proficient in Estimating Software:
• CCC ONE
• Mitchell

Chevy Chase, MD, US

• Welcome and consult with ~35 customers weekly, providing expert claims guidance.
• Communicate courteously via various channels, addressing inquiries and concerns.
• Investigate and resolve complex customer problems, ensuring satisfactory resolutions.
• Act as the primary customer contact point, ensuring high responsiveness.
• Operate GEICO Auto Repair Express program, maintaining audits at 98% or higher.
• Manage ~$1.5M annually, demonstrating strong financial acumen.

• Starland School of Music Has Been Alameda's #1 Choice For Music Lessons Since 1979.Served as the Owner’s Personal Assistant for a full music retail and sheet music store, with a private music lesson with over 700.
• Created all music festival programs, approved designs for marketing and handled social media presence for the event
• Organized five annual high-end company parties; aimed to boost attendance as one of the foremost goals for each
• Designed and placed advertisements in five publications to effectively market and promote these events; also, developed and posted marketing materials via social media, blog and website
• Completed promotional efforts which led to receipt of “Best Music Lessons” honor from Alameda Magazine in 2013
• Consistently closed 50-100% of sales, therefore surpassing annual sales objectives

US

• Directed a staff team as a Marketing Host; developed team member schedules and troubleshot absences as they occurred. Evaluated team members’ working habits and prepared reviews both monthly and annually. Enforced HR.
• Served in an overcapacity manner during holidays to fill in operational gaps during busy periods.
• Contributed to team effort by accomplishing related results as needed.
• Provided accurate, valid and complete information by using the right methods/tools.
• Headed all operations for promotions and the awarding of cash prizes.
• Emceed the promotional events featured onsite due to gregarious nature.

US

• Focused on managing casino operations to educate and counsel patrons on deals and other vital information. Catered to all patrons’ needs with the aid of Patron Management software. Kept accurate records of discussions.
• Earned promotion to Shift Supervisor in under 90 days of employment.
• Handled complaints, provided appropriate solutions and alternatives within the time limits and follow up.
• Established a positive rapport with customers to ensure repeat business and high levels of satisfaction.

Tuolumne, CA, US

• Partook in extensive trained focused on counterfeit detection, radio usage, and various safety topics. Attended cash hand pays and handled both large cash and check jackpot payouts. Performed slot machine service and.
• Maintained confidentiality of pertinent gaming data.
• Accepted responsibility for pouch amount, pay jackpots and make the change for guests while protecting company assets.
• Promote departmental and property-wide promotions while developing guests play by signing them up.
• Initiated and maintain communication with Management, employees and other departments.
• Maintained complete knowledge of all department and company policies and procedures.

• Served casino patrons food and beverages in a high-volume and fast-paced gaming environment while providing excellent customer service; operation of the cash register and cash handling transactions; food preparation.
• Greeted and escorted customers to their tables.
• Up-sell additional products when appropriate.
• Provided excellent customer service to guests.
• Processed customer bills or payments.

High School, Music Performance, General

Business Administration And Management, General