Duties and responsibilities:Formulate and implement the stakeholder engagement strategy and ongoingmanagementCompletion of required governanceActively manage project risks, issues and dependenciesManage the change control registerDevelop colleague communicationsSupport the Project Manager with production of project status reportsMaintenance of project schedule using MS ProjectProduction of deployment plans, schedule of events and business readinessdocumentationDevelop and maintain effective working relationships with supplier managementand third parties including internal/external service providersContributes to the development of administrative systems and processesOrganises own work to achieve accuracy and completeness

Duties and Responsibilities:Responsiblity for my own departmental recruitment, selection, interviewing and induction: ensuring all the Right to Work documentation is collected and processed and the equal opportunties policy followed.Building the capability of my team through one to one training, workshops, coaching and development, appraisals and where necessary performance management. It was an integral part of my role to inspire and motivate great performance, celebrate success, recognise individual contribution and provide an environment where people can achieve their potential.Following company policies with reference to absence, long term sickness, maternity, life-style breaks, young worker rights etc., producing all relevent documentation and consulting with Occupational Health when required.I have dealt with many delicate and difficult situations with empathy, tact and confidentiality whilst conducting investigations, disciplinaries, grievance, warnings and appeals, collecting evidence and witness statements.As a Duty Manager for the store I had to be highly adaptable, often having to think on my feet to deal with multiple situations as they arise; dealing with the public, staff and operational issues on a daily basis, as well as dealing with enforcement officers, emergency personnel and contractors.Operationally as a Department Manager I had to achieve essential KPI's for the business, such as:Sales targets - by planning seasonal trade driving activities and creating high impact visual displays. Deliver waste budgets - by correct ordering, promotional forecasting, production planning, correct storage, product handling and temperature control. Maintain security measures to protect stock, so delivering the stock take on budget. Manage payroll costs by moving resources and correct holiday planning.Customer service is a key aspect of the business which I role modeled to my team and acted on any feedback or complaints.