Paul Bastos Email & Phone Number

Clarington, On, Ca

Ajax, Ontario, Canada

Toronto, Canada Area

• Resolves client business needs by analyzing requirements, building business proposals with schedules, and costing that addresses their budgetary constraints and exceeds their timelines.• Improved client satisfaction in the first 60 days. Used my strong leadership skills to resolve previous project issues, instituted a relationship of trust demonstrating the teams’ technical capabilities to exceed critical timelines, and deliver quality results. • Provides exceptional client service levels by solving delivery issues making sound decisions to resolve the problems quickly. Was recognized by the Client for leading a significant VP escalation, implementing an immediate break-fix solution while delivering a permanent remediation in 3 weeks without incurring additional costs.• Established a best practice to facilitate resource capacity discussions with Directors and Project Managers, identifying future recruitment needs to improve project success.• Creates adaptable MS Project plans to track and manage activities while maintaining communications, risks, and issues within a shared project workbook using Microsoft Office tools (Word, Excel, PowerPoint, and SharePoint). Uses reporting tools like Oracle BI to monitor project metrics and budgets proactively.• Deployed significant improvements to client portfolio reporting accuracy, reducing overhead by 30% by implementing a SharePoint solution, including coaching all stakeholders on the revised processes.

Oshawa, Ontario

• Sole ownership of an enterprise-wide program with a $20+ million budget consisting of overlapping tasks and leading a staff of 50+ professionals. • Responsibilities included; end-to-end delivery, procurement, technical and non-technical communications to the enterprise, creating a multi-year implementation plan, revising procedures, creating a training strategy and defining the new operations model for ongoing support and maintenance. • Managed the deployment of infrastructure and critical applications across 50+ manufacturing facilities coordinating all required resources, safety requirements, and change management activities without impacting 24 x 7 operations. • Improved the site schedule by 3 weeks and program schedule by 2.5 months by facilitating procedure improvements• Led the research, design, and implementation of a new global architecture that reduced security risks incorporated business needs and reduced operations costs by 30%. Responsible for assembling the solution team, guiding technical discussions, defining the cost/benefit, and presented the technical and financial findings to Directors and the CIO.• Built effective client relationships with key users, and leadership, ensuring commitment to the approved plans, managed relationships with integrity and accountability for client satisfaction.• Improved the effectiveness, providing strategic direction and management of 5 global business portfolios. Removed ambiguous project requirements, prioritize business needs, managing the portfolio budget, and successfully implementing over 30 global projects annually.• Reduced service delivery times by 30% and improved project prioritization by implemented a business process to facilitate forecasting and approvals. Recognized by the Client and leadership for this achievement.

Oshawa, On

• Insourced from HPE to General Motors in 2013 fulfilling the same role throughout the transition.• Accountable for department Service Level Agreements (SLAs), applying ITIL best practices. Human resource management, operational budget, deployment, and maintenance of the HP CMDB/Asset Manager applications. • Initiated reviews with the global support team, collaborating on a standard operating model, which provided new opportunities for the support teams and reducing administrative overhead by 15%. • Effectively used BI tools such as Crystal Reports and Tableau to create enterprise-wide reports distributed monthly to monitor global assets quality and SLAs. • Implemented a coaching plan and recognized a 10% improvement in data quality exceeds the SLA and achieving 97% compliance in the 60 global sites.

Oshawa, On

• Promoted to Operations Manager with direct human resources and department budget responsibility for a team of 28 employees and leaders supporting the Global Asset Management operations at General Motors. • Accountable for department Service Level Agreements (SLAs), applying ITIL best practices. Human resource management, operational budget, deployment, and maintenance of the HP CMDB/Asset Manager applications. • Initiated reviews with the global support team, collaborating on a standard operating model, which provided new opportunities for the support teams and reducing administrative overhead by 15%. • Effectively used BI tools such as Crystal Reports and Tableau to create enterprise-wide reports distributed monthly to monitor global assets quality and SLAs. • Implemented a coaching plan and recognized a 10% improvement in data quality exceeds the SLA and achieving 97% compliance in the 60 global sites. • Identified process improvements and mentored the team through an innovative proposal to reduce operations costs by 20% and improving asset accuracy by using company-owned mobile devices to manage hardware assets. • Achieved the HP Most Valuable People award and was recognized in a yearly ceremony for exceeding corporate goals and providing outstanding leadership contributions.

Oshawa, On

• Delivered application enhancements to General Motors business customers leveraging Software Development Life Cycle (SDLC) practices. Reviewed compliance to CCMI Level 3 policies mentoring training team members on new procedures.• Contributed to corporate cost reductions contributing to the definition of the global operations model, knowledge transfer, and training plans transitioning 20+ applications to the offshore account.• Reduced unnecessary overtime costs by 40%, instituting approval workflows to obtain the business client and leadership pre-approvals for overtime requests.• Coordinated application development activities, review service quality, and ensuring client acceptance testing (UAT) approved before deploying into production.• Researched and implemented HP Test Director and SharePoint within the manufacturing organization. Responsible for the installation, configuration, and definition of the required operational model to institute these applications

Oshawa, Ontario, Canada

Supporting the General Motors account.Led application development teams to design, test and implement application enhancements to support the business needs.

Oshawa, On

Supporting the General Motors account.Previous role coding and deploying application enhancements for mainframe applications.