Paul Boucher Email & Phone Number

Detroit, Michigan, United States

Software Trainer with ASRC Federal supporting the United States Patent & Trademark Office.

Sterling Heights & Plymouth

Corporate Trainer

Aftermarket sales

Provided on-site technical, sales, product, and customer service training nationally to Fortune 500 and 1000 companies to ensure an increase in photofinishing sales in the use of Kodak's photo processing equipment, including new product rollouts and new guest service initiatives. Sales ImprovementsSelected to assist Kodak Sales Representatives with territory management of key accounts consisting of store visits, store audits, driving sales and customer support.Maintained and established on-going working relationships with key accounts in the Detroit Metro area to ensure sales training needs are successfully met to drive front-end store sales.Identified key weak and unproductive sales techniques at store level and persuaded management to utilize Kodak's point-of-sale system.Training AccomplishmentsManaged weekly activities by scheduling retrainings, technical follow-up visits, store audits, and Kodak Certification testing at all accounts.Conducted technical and sales trainings for photo lab personnel on analog and digital photo equipment to increase efficiencies within the department.Supported the installation and networking of Kodak software and equipment at customer locations.Selected to design and develop resource training material for increased training productivity. Trained work peers and vendors on Kodak software/hardware and conducted train-the-trainer sessions.

Contributed as a team member to the successful annual launch of the new product under the Ford Extended Service Plan. Served as the key department trainer as well as the key trainer of the Ford Extended Service Plan at the Ford Customer Service Division. Sales & Marketing Liaison between Ford Extended Service Plan Sales & Marketing, the administrative entity and the numerous external vendors who worked for Ford Motor Company.Facilitated the annual plan year launch to ensure the new product and service was delivered on-time, coinciding with the new vehicle launches.Created, updated and edited contract provisions and dealer forms to align with any changes to the marketing plan.Worked closely with Ford Legal & Insurance Departments to ensure compliance within all 50 states. TrainingImplemented and conducted training classes for new hire Customer Service Representatives at Ford Motor Company on The Ford Extended Service Plan.

Key team player within the Ford Extended Service Plan Call Center handling incoming dealership and customer inquiries. Contributed to the Training Team through presentations and training design.Improved Customer Service Designed and implemented a new training program and training manual for new Customer Service Representatives to increase training efficiencies within the department. Contributed to the creation of the "Voice of the Customer" element for Ford Q1 Certification. Created a measurable to reduce call volume through dealership education.Researched and resolved customer and dealership concerns through dealer visits establishing focus groups to maximize efficiencies.Training DevelopmentsAccepted the Lead Trainer responsibility for training new hire Customer Service Representatives.Participated in the creation of an improved train-the-trainer curriculum to result in training efficiencies and increase call volume production.

Team member of the Ford Owner Dialogue Project. Resolved dealership and customer inquiries through the Call Center. Selected for participation on the project's training committee.Liaison between Ford Motor Company customers and Ford-Lincoln-Mercury dealerships. Documented and resolved customer concerns for problem resolution.Contributed to creating effective training methods for new hire Customer Service Representatives.

Bachelor Of Arts, Employment Relations; Psychology

B.A. Employment Relations & Psychology, Employment Relations & Psychology