Paul Warner Email & Phone Number

Oxford, England, United Kingdom

# Implemented robust end-to-end testing process resulting in an increased quality of delivered product.# Worked closely with the Development team to automate testing where possible using Selenium, assist with analysis of issues and with Production releases. # Acted as a conduit between Product Owner and Development to ensure requirements and features were scoped and understood. Similarly between Support and Development to clarify and respond to customer queries. # Helped foster and establish respected working relationships with key clients including household names from the telco, banking, insurance and energy sectors.

Oxford, United Kingdom

From scratch created an online dating site for music lovers. This involved - # Creating business plan, requirements, use cases, control budget# Working closely with an offshore development team to ensure requirements met# Solely responsible for testing # Administered configuration for 2,500 users of site.Currently partnered with Whitelabeldating.com

Oxford, United Kingdom

# Implemented OUP’s first Digital Asset Management (DAM) system hosting millions of OUP’s digital assets# Cross-divisional multi-million pound key strategic programme# Managed system testing and co-ordinated user acceptance testing across multiple phases# Created and maintained all test artefacts including test plan, schedule and reports# First point of contact for supplier requirement queries and stakeholders for product questions

Newbury

As Test Manager, I ensured that the integration of a new online billing analytics application worked successfully for Vodafone's Corporate customers. # Managed a test team of three UAT testers# Co-ordinated other test phases including Penetration Testing where an external company was used# Managed all defects raised in HP Quality Center# Organised daily defect call with multiple suppliers and stakeholders# Became subject matter expert (SME) and was the point of contact for all queries from Vodafone's internal customers.

Newbury

Working as part of a system integration test team at Vodafone on a key new product for their business customers. Ensuring that the end-to-end solution successfully automated. # Deriving test scripts from high and low level design documentation# Executing test scripts using HP Quality Centre # Monitoring UNIX system logs and raising defects# Working with on-site developers to ensure defect understood and retests successful# An on-site representative to ensure new solution was understood by end users.I worked on two phases of the project, in between I worked as UAT Manager.

Working on successful implementation of large-scale CRM programme. Co-ordinated User Acceptance Test script writing and execution. Gathered configuration requirements, working with suppliers to ensure working solution. Assisted with issue resolution.

Key responsibilities: Co-ordinate User Acceptance Testers in writing and running scripts and raising defects. Analyse issues raised by Business to ensure resolution. Define Business workflow processes, then write and run test scripts on Test Director. Data Migration quality checking.

Key responsibilities: Investigate customers' letters of query and complaint by using product knowledge and liaising with other departments, including Legal, to resolve all issues by telephone or letter. Responsible for proof reading letters sent from the