Paul Circio Email & Phone Number

Raleigh-Durham, North Carolina Area

• As a Technical Support Analyst, I am responsible for providing technical support via phone and remote sessions to SoftPro customers who are in the implementation stage of deploying software applications.
• Working with MS SQL Server, Windows Server and Client Operating Systems, Thin Client solutions, MS Office, Azure Cloud servers and data networks.
• Accurately document all customer issues, resolution steps, and gather feedback in support tracking software.
• Provide technical… Show more As a Technical Support Analyst, I am responsible for providing technical support via phone and remote sessions to SoftPro customers who are in the implementation stage of deploying software.
• Provide technical consultations, installations and upgrades on suite of products and products in development, as well as communicate implementation or configuration issues to the Business Services Group and R&D Team.
• Maintain knowledge of current and emerging computing technologies.

Raleigh, North Carolina, United States

• As a Technical Support Analyst, I am responsible for providing technical support via phone and remote sessions to SoftPro customers who are in the implementation stage of deploying software applications.
• Working with MS SQL Server, Windows Server and Client Operating Systems, Thin Client solutions, MS Office, Azure Cloud servers and data networks.
• Accurately document all customer issues, resolution steps, and gather feedback in support tracking software.
• Provide technical… Show more As a Technical Support Analyst, I am responsible for providing technical support via phone and remote sessions to SoftPro customers who are in the implementation stage of deploying software.
• Provide technical consultations, installations and upgrades on suite of products and products in development, as well as communicate implementation or configuration issues to the Business Services Group and R&D Team.
• Maintain knowledge of current and emerging computing technologies.

Raleigh-Durham, North Carolina Area

• As Lead Support Engineer for TeleHealth Services, the specific tasks I perform:
• Provide escalated trouble-shooting on system implementations, assisting junior techs with open issues including software installations and equipment repairs. Providing hardware, software and network technical support.
• Assists in the research… Show more As Lead Support Engineer for TeleHealth Services, the specific tasks I perform:
• Assists in the research and testing of new and existing technology to better support customers.
• Providing on site and remote product training with customers.
• Maintain accurate and complete support records in CRM system with information/resolutions provided to customers. Maintain knowledge-base and decision trees for problems/issues encountered, as well as development of.

Raleigh-Durham, North Carolina Area

• As Technical Support Representative for TeleHealth Services, my value-add position comprises the following:
• Assigned system administrator for patient internet portals in seven hospital locations, supporting 900+ users combined.
• Maintains 90+ percent customer satisfaction review rating for the past three years.The specific tasks I performed:
• Performed head end television systems, network and telephony integration with over 250 Healthcare facilities in the United… Show more As Technical Support Representative for TeleHealth Services, my value-add position.
• Performed head end television systems, network and telephony integration with over 250 Healthcare facilities in the United States and Canada.
• Monitoring Wide Area Networks, HL7/ADT, and VOIP, via monitoring tools and working with hospital telecom and ISP providers to resolve outages.

Raleigh-Durham, North Carolina Area

• As Digital Media Specialist for TeleHealth Services, my value-add position comprises the following:
• Developed internal procedures and training materials for company's video encoding staff.
• Designed video editing workstation for sale to company's healthcare customers.The specific tasks I performed
• Acted as liaison with hospital personal, scheduling and processing media conversion requests for video on demand system.
• Create titles and provide post production work… Show more As Digital Media Specialist for TeleHealth Services, my value-add position comprises the following:
• Create titles and provide post production work on customer video materials.

Syracuse, New York Area

• As Business Service and Sales representative for AT&T, my value-add position comprises the following:
• Worked with global telecommunications firm, establishing new accounts and maintaining existing.
• Recognized for outstanding quality of customer service with numerous customer-support awards and personal commendation from clients.
• Instrumental in acquiring 2200 new accounts in 2004 alone.
• Received Gold Club Award for being in upper 10 percentile.Specific tasks I… Show more As Business Service and Sales representative for AT&T, my value-add position comprises the following:
• Received Gold Club Award for being in upper 10 percentile.Specific tasks I performed

Bachelor Of Science, It, Network And System Administration/Administrator, Graduated April 2014

First Year Completion Certificate, Graphic Design