Paul Collado Email & Phone Number

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

Developing and maintaining strong connections and collaborations with chosen partners, covering a spectrum from technical engagements to strategic alliances. Delivering new connections (Channels, PMSs and APPs) that facilitate the growth of the SiteMinder business. Improving the internal and external Documentation and automation in the Partner Integration.

Barcelona, Catalonia, Spain

• Providing direction to external partners and internal SiteMinder team members regarding the different SiteMinder APIs, while optimising the expansion of new connections. Developing comprehensive documentation for both.
• Co-ordinate and assist SiteMinder's third party connectivity partners to connect to our APIs;
• Troubleshoot complex problems using acquired technical and analytical skills, ensuring our partners understand the problem and then guide them to a solution that fits their business requirements;
• Explain technical concepts to software developers, managers and business types using written communication skills (both English and Spanish);
• Ensure consistent quality (thorough integration QA) to make sure each partner is certified to SiteMinder's high standards;
• Coordinate projects an prioritise workload to ensure deadlines are met;

London, United Kingdom

• Performing account management duties by being a named contact in either a primary or secondary capacity for a defined set of VIPs and Partners accounts.
• Providing excellent and timely service and a high standard technical support through Database queries (SQL), XML and Logs (Linux).
• Case managing escalations and assisting with Critical Incidents through to completion, working with internal and external departments to resolve as required.
• Work as a central point of contact for connectivity related queries/cases.Collaborating with: Product Team, Onboarding, Support, Customer Success, Connectivity Team.

County Galway, Ireland

At Siteminder, I’m part of the Level 2 Service Desk researching and providing technical assistance to Level 1 Service Desk in order to equip the team with the correct information to support case resolutions, managing escalations and VIP customer's cases with a primary focus on EMEA region. This involves:- Conducting and completing complex technical.

County Galway, Ireland

• Provide technical support for all SiteMinder labeled products and services to internal and external customers, with a primary focus on our growing EMEA customer base.
• Develop strong customer relationships by providing exceptional technical support alongside high levels of customer service utilizing email, phone, and other avenues when necessary.
• Identify each customer's support and configuration requirements, set the customer's expectation and resolve the customer's issues - ensure you deliver against the customer's expectations and your KPIs.
• Provide the appropriate amount of feedback to ensure SiteMinder's customers are fully informed.
• Ensure that all cases are resolved or escalated to the Level 2 Service Desk Team in a timely manner in accordance with SiteMinder's Customer Service SLA's and individual KPI's, prioritizing caseload from oldest to.
• Ensure that all issues are logged accurately on SiteMinder's CRM system, and that all cases are closed in a quality manner as defined in our Standard Operating Procedures (SOP).

Lisbon, Portugal

• Contacting new and existing customers via telephone and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal;
• Manage a portfolio of SMB clients with responsibility for growing revenue;
• Acquiring new advertisers within the small and medium business (SMB) space;
• Provide pre and post-sales support for all products;
• Provide product and tool support to improve clients’ experience and drive higher product adoption and spend;
• Become an expert on all Facebook advertising solutions (including Instagram);

Lisbon, Portugal

• Customer Service Representative for Electronic Arts
• Responding to player queries in a timely and professional manner through a ticket-based, phone and chat support system.
• Provide assistance regarding issues reported by players.
• Understanding of customer's needs and act on them promptly.
• Addressing and resolving technical issues and/or escalate them to the dedicated team.
• Addressing and resolving account issues and/or escalate them to the dedicated team.

Venezuela

My team began the social media platform for @TelevenTV, a television channel. We develop the goals suited with our audience, creating a right message to them. Building and implementing social media strategies that ensure appropriate messaging is executed online, to support corporate goals, incorporating Facebook, Twitter and YouTube. Monitoring social.

Venezuela

Working in front of a team of production of several TV shows, being the most prominent Who Wants to be a Millionaire? Responsible of monitoring and control activities through the various stages of the production cycle: project development, pre-production, production and post-production. Controlling and managing the financial elements of the production..

Venezuela

My work as Customer Service was for Fundacion Bigott where I managed active calls received, providing information and responding to suggestions, requests and claims related to the products/services throughout the entire customer life cycle through a variety of channels. Answer inbound calls from customers, respond to customer inquiries with high quality.

Upper Intermediate - Edi Certificate In Esol International.

Degree In Theatre, Specialty In Stage Design, Lighting Design, Technical Theatre., Licenciature

Graduate of the University Institute of Theater, specialist in stage design and lighting with expertise in designing costumes and makeup.