Developer and Administrator for the Scientific Networking Division's (ESNet) ServiceNow instances, collaborating with all stakeholders, DOE Labs and University of California to develop and implement transparent and sustainable service management tools, processes, service catalog, workflows and knowledge base.

Developer and Administrator for the Scientific Networking Division's (ESNet) ServiceNow instances, collaborating with all stakeholders, DOE Labs and University of California to develop and implement transparent and sustainable service management tools, processes, service catalog, workflows and knowledge base.

Photographer of kick-ass Slingfin tents.

Paul explores his creative passions through photography. Paul began his journey in photography as a child, shooting snapshots with Kodak Instamatics (an interesting chapter in photography) and his dad's twin lens reflex. But it wasn't until he bought a used Yashika Electro 35 GSN 35mm rangefinder camera in 1974 that his love of the wild outdoors sparked a creative spirit to capture the environment on film and slide. Life's paths leading him to and from photography over the years, he quickly began to open new creative doors after buying his first DSLR in 2006, exploring the American West, especially the alluring California outdoors. From the rugged California coastline to the stark landscapes of the White Mountains, Paul is continually sharpening his talents of harnessing light, shadow, color and depth in his compelling images.Paul's innately joyful nature coupled with his enthusiasm for photography and his love of the outdoors are infectiously conveyed in his creative style. Call about 1 to 2 day workshops, prints and licensing.http://www.paulporterphoto.comhttps://www.facebook.com/paulporterphoto/http://www.72dpi.com/gallery/paulporterhttp://www.flickr.com/photos/protagonisto/http://500px.com/protagonisto

Teaching landscape photo workshops across the western United States

Provide comprehensive consulting services for infrastructure build-out and support, including hardware and software, backup/recovery, data and network security, networking and secure remote access, as well as subject matter expertise in business process analysis, phased infrastructure planning, recommendation and implementation.

Managed national support team providing centralized incident, problem and request management for 35 offices across the US, while also managing collaborative support relationships with remote office administrative staff as support liaisons of National IS. Managed hardware and software licensing and procurement.Provided primary escalation point for 2nd and 3rd tier incidents while also handling management escalations.Created and executed Office 2010 deployment project to 12 offices nationwide.

Managed Incident lifecycle across all stages from development to QA in complex SDLC environment for bank’s internet services engineering and delivery.Authored improved standard and major Incident Management process and procedure documentation, continually monitored process effectiveness and led weekly incident reviews to identify gaps and suggest further improvements to support timely delivery of major and minor releases.Assisted management in improving performance against SLA’s through identifying metrics, developing and authoring IM performance reports tied to management KPI requirements.

Managed, hired, led, coached and mentored national team of business and customer aligned Desktop Support Technicians. Team provided hardware and software incident, problem & request resolution, imaging, application deployment, desktop patch and network support. Educated and coached Desktop Support staff in Service Management frameworks based on ITIL principles. Developed and delivered customized education and documentation for new Service Management tools, significantly reduced tool adoption time and saved $30,000 in training costs. Spearheaded replacement of in-house incident management tool with CA Service Desk, with zero downtime, while continually providing nimble response to incidents, problems and changes, minimizing downtime and maximizing productivity in the enterprise, empowering multiple service providers with effective reporting capabilities. This initiative resulted in a support cost savings of $120,000 per year.Directed the replacement of Altiris with LANDesk Management Suite, provided full desktop and server client management including discovery, software license monitoring and compliance, imaging, patch management, application delivery, asset management, centralized desktop and server remote control. Reduced live desktop visits by 50%, reduced MS Office upgrade by 600 tech man-hours and over 1200 user man-hours, increased patching speed by 30%.Successfully led IS Support Teams to support CNET’s media content presence at the Consumer Electronics Show, as the convention's primary online news content provider. My team provided an SLA driven platform of availability and continuity for multiple business teams including, sales, marketing, video production and broadcasting to present successful presence at the Consumer Electronics Show as the primary media partner.

Provided full incident, request and problem resolution services for various enterprise customers, including hardware upgrades, installation and repair. Additionally, provided asset inventory, data recovery and cabling networks.