In the Service Delivery space, I have developed a prominent career marked with a consistent record of top work performance and achievements in providing customized solutions as per customers' requirements, resolving customer complaints/concerns, managing service delivery, achieving Key Performance Indicators, Service Level Agreements and crafting Statement of Work that drive sustainable business growth and provide clarity to all parties. What makes me stand out are my solid skills in delivering exceptional customer service and support to secure customer success, optimize satisfaction, and long-term retention. My specialties are as follows;Strategic Planning & Execution | Team Building & Leadership | Customer Success Management | Key Account Management | Revenue & Business Growth | Customer Guidance & Advocacy | Client Relationship Building | Client Satisfaction/Retention | Staff Training & Mentoring | Project ManagementI am committed to superior services through a positive attitude and leadership in building, leading, and coaching high-performing teams to encourage progressive professional development, stimulate top-flight team performance, and promote employee engagement.Colleagues recognize me for my unmatched communication (written & verbal), organization, analytical, problem-solving, and technical skills with my distinctive ability to build enduring rapports with stakeholders, management, staff, and business clients.Some of my key milestones include:☛ Developed new service offerings around data encryption, secure access service edge, and cloud workload protection and application visibility segmentation☛ Decreased labor time by 15% across the portfolio through the development of repeatable methods.☛ Retained 98% SLA achievement by assessing teams work quality and output.