Senior Service Account Manager
CurrentFull Operational responsibility for the Installation and Maintenance of Intelligent Traffic Systems services across four depots within the south east of England. Implementation of strategic goals within region.Implementing Health and Safety culture within area.Management of £10-12 million business, including full profit and loss responsibility, forecasting, budgeting etc.Fully accountable for the performance of teams carrying out Installation and Maintenance contracts under a… Show more Full Operational responsibility for the Installation and Maintenance of Intelligent Traffic Systems services across four depots within the south east of England. Implementation of strategic goals within region.Implementing Health and Safety culture within area.Management of £10-12 million business, including full profit and loss responsibility, forecasting, budgeting etc.Fully accountable for the performance of teams carrying out Installation and Maintenance contracts under a variety of contract styles (including NEC3) to large Civil engineering companies and local authorities.Contract performance and KPI's.Developing customer relationships and business development.Staff training and development (including highways sector scheme).AchievementsReversed trend of loss making maintenance contracts within region.Improved Customer relations – transformed detractors into promotors.Mobilised new contracts and depots across the South of England including management of TUPE transfers in and out of the business.Leading business restructures including expansion of the operational capabilities as well redundancy situations. Show less