Paul Colon Email & Phone Number

Louisville, KY, US

Tampa, FL, US

maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. performs advanced administrative/operational/customer support duties that require independent initiative and judgment. researches and resolves technical problems of moderate complexityResponding to escalated telephone.

Irving, Texas, US

Windows 10 Post Migration Level 2 supportLevel 2 Desktop Support for migration back to the work place environment.Perform needs assessment, using company deployment systemLocation hardware and software troubleshooting, using company ITSM systemEthernet topology, TCP/IP protocol and MS products

Louisville, KY, US

Windows 10 Post Migration Level 2 supportLevel 2 Desktop Support for migration back to the work place environment.Perform needs assessment, using company deployment systemLocation hardware and software troubleshooting, using company ITSM systemEthernet topology, TCP/IP protocol and MS products

Windows 10 Post Migration Level 2 supportVerified and configured in-place upgrades and worked with the support team to remediate any machines that may not have completed the upgrade process successfully

Louisville, Kentucky, US

Imaged, deployed new updates, and migrated laptops and tablets. Deployment of new laptops: unboxed, set-up, imaged, wiped, and reimaged, then re-boxed old hardware and sent back to provider also provided troubleshooting/installation

Provided support for their Multi Factor Authentication (MFA) tool migration and end user enrollmentProvided end user support during the migration period via over the phone and in person support to address issues with the migration. In this role you must put a premium on end user experience and training

Supported Proprietary Linux Ubuntu conversion and implementation for 4800 Pizza Hut stores nationwideUsed Yum specific software with strong use of Microsoft Office toolsInstalled and configured computer hardware, set-up/confirm network, load POS equipment, assure system is retaining the information.Upper-level computer troubleshooting, worked with store.

Installed and configured computer hardware, software, systems, networks, printers, and scanners, for Norton HospitalsMonitored and maintained computer systems, solved technical problems, in a timely manner, remotely and in-personSet new users accounts, unlocking acct./change PWRepaired, tested new technology and replaced equipment as necessary

Stamford, CT, US

utilize and interpret data workforce management system with complex software platforms to analyze network connectivity in a call center environment troubleshooting technical issues through knowledge of signal levelsresetting system preference/password as well as unlocking accounts monitor and correspond via email workflow system for troubleshooting system.

Louisville, KY, US

create and maintain computer labs for student learninginstall and update, an array of software learning tools work with behaviorally challenged students, in both classroom and individual settingmaintain a database for all students, submitting reports weeklysuccessfully show all student improvement on their individual challenged area

developed websites using industry standard tools and softwaredeveloped a large client baseworked with online and printed publication outlets, to assure high photographic reproduction and quality