Paul Dowler Email & Phone Number

Comox Valley, British Columbia, Canada

Provide leadership, management, and direction for the hospitality operations team, toensure a seamless and exceptional guest experience. This team includes the following departments:• Food & Beverage• Lodging• Security/Custodial• Purchasing/Controls• Season Pass/Group Sales• Call Centre

Courtenay, British Columbia, Canada

• Managed Moutcha Bay Resort, Nootka Sound Resort, Newton Cove Resort, and Goose Landing.• Created operation manuals and managed implementation of standard operating procedures.• Revitalized F&B department with a focus on cost-efficiency and improved quality.• Streamlined the procurement and logistical processes of the organization.• Developed business and operational plans that enhanced profitability and guest satisfaction• Mentored a high-performance team and fostered a positive work culture• Oversaw capital projects, that included a boat fleet acquisition, staff housing, and marina expansion.• Implemented an organization-wide equipment audit, inventory, and maintenance plan.• Ensured guest satisfaction and resolved complaints• Practiced sound financial management, optimized budgets, and enhanced revenue.• Represented the company at community, governmental, First Nation, and industry meetings as a respected ambassador.

Campbell River, Bc

The purpose of the Tourism Advisory Committee is to provide policy advice and recommendations to Council that will advance the City's progress towards its tourism vision and deliver measurable returns in each of the three goal statement areas.Goal Statement #1 - Destination MarketingGoal Statement #2 - Visitor ServicingGoal Statement #3 - Destination Development

Campbell River, Bc

Campbell River, Bc, Canada

• Managed Dolphins Resort and Anglers Dining Room.• Developed and expanded F&B, wedding, special event, and guided fishing operations.• Increased off-season occupancy by applying an effective revenue management strategy.• Executed a comprehensive marketing plan and enhanced brand visibility.• Motivated, developed, and led a high performing team in a positive work environment.• Conducted property audits and administered long-term maintenance plan.• Handled guest queries and maintained high levels of guest satisfaction.• Implemented budget and ensured cost controls to maximize profit.

Kyuquot, Bc

• Restructured the Fair Harbour Marina & Campground business, relaunched Walters Cove Resort, and launched the Purple Palace Hostel under the new ownership of Ka:'yu:'k't'h'/Che:k:tles7et'h' First Nation.• Simultaneously managed all business operations, regional economic development, and extensive capital projects.• Expanded the organization through strategic planning and financial / operational management• Cultivated relationships with the Board of Directors, Kyuquot/Checleset Chief an Council, government entities, and regional stakeholders, driving business development.

Kyuquot, Bc

Collaboration in Aquatic Resource Management for Tidal Area 26. Worked with Department of Fisheries and Oceans, BC Parks, Kyuquot / Checleset leadership, as well as other stakeholders.

Whale Channel, Milbanke Sound, And Walters Cove, Bc

• Managed floating and land-based fishing resorts in remote marine environments.• Implemented operational and sales strategies to ensure guest retention and occupancy.• Reorganized systems to increase efficiency in workforce and supply chain.• Partnered with Gitga’at, Heltsiuk, and Kyuquot/Checleset First Nations as resource co-custodian.• Executed emergency plans, orchestrating medical evacuations and leading in remote crisis situations.• Implemented training and SOPs, improving productivity and workplace culture• Led a diverse team of 45 employees, overseeing recruitment, hiring, training, and scheduling for operational excellence.• Coordinated transport logistics for guests, staff, and supplies via air, land, and sea.• Elevated Walters Cove Trip Advisor rankings from #178/190 to #16/190, emphasizing commitment to excellence.

Whale Channel And Milbanke Sound

• Led a team of 23 fishing instructors, demonstrating effective leadership.• Monitored 52 guests in 25 marine vessels throughout operating season.• Directed emergency operations, participated in marine rescues, and prioritized guest safety.

Whale Channel And Milbanke Sound

•Created and implemented a new retail program, increasing revenue and guest satisfaction.•Successfully negotiated large corporate photography packages and exceeded sales goals.• Created and launched a program to enhance marketing opportunities, elevating the resort's overall visibility and success.

Whale Channel And Milbanke Sound

•Guided guests in angling and boat handling, ensuring a safe and quality experience.

Vancouver, Bc

• Built business providing superb entertainment, customer service, and strategic promotions.• Optimized costing and labour resources to create sustained profitability.

Vancouver, B.C.

•Led a team to expand the sales network, resulting in increased profits .•Increased market presence by securing national ads with major advertising firms.

Vancouver, B.C.

• Raised capital to expand distribution radius, opening new markets and growing the existing customer base.• Exceeded all sales goals, showcasing a commitment to excellence.