Paul Snyder Email & Phone Number

Redwood City, Ca, Us

Director, Player Safety Strategy for Electronic Arts' Player Policy and Safety team, setting EA's strategy for helping players stay safe in-game while fostering the respectful & welcoming communities players want.

Redwood City, Ca, Us

Director, Player Safety for Electronic Arts' Player Policy, Safety, and Inclusion team, setting EA's strategy for helping players stay safe and have a fair game while fostering the respectful & welcoming communities players want.

San Francisco, California, Us

Creating industry-wide brand safety standards, advocating for both user safety and brand safety, and developing & promoting adoption of universal brand safety standards. Oasis Consortium summons key stakeholders across digital platforms to create a shared foundation for brand safety, defining and promoting meaningful standards and guidelines. We are dedicated to the O.A.S.I.S. Principles for brand safety: Openness, Accountability, Security, Innovation, and Sustainability.

Los Angeles, Ca, Us

𝗧𝗲𝗮𝗺 𝗖𝗮𝗽𝘁𝗮𝗶𝗻 𝗮𝗻𝗱 𝗟𝗲𝗮𝗱 for Riot Games’ Central Player Dynamics Initiative, fostering awesome player-to-player experiences and eliminating the impact of disruptive behavior in our communities. We develop and implement Safety strategies, influence senior executives and product leaders within Riot and across the industry, and promote digital civility. We achieve this by designing, building, and promoting Player Dynamics features, services, and policies that guide community expectations & behavior and ensure consistent & fair player experiences. We embrace Safety-by-Design to ensure that “the default is safe” for our players and our communities.

Los Angeles, Ca, Us

𝗧𝗲𝗮𝗺 𝗖𝗮𝗽𝘁𝗮𝗶𝗻 𝗮𝗻𝗱 𝗟𝗲𝗮𝗱 for Riot Games’ Central Player Dynamics Initiative, fostering awesome player-to-player experiences and eliminating the impact of disruptive behavior in our communities. We develop and implement Safety strategies, influence senior executives and product leaders within Riot and across the industry, and promote digital civility. We achieve this by designing, building, and promoting Player Dynamics features, services, and policies that guide community expectations & behavior and ensure consistent & fair player experiences. We embrace Safety-by-Design to ensure that “the default is safe” for our players and our communities.

Redmond, Washington, Us

Responsible for Xbox Safety strategy, developing product and operational approach to keeping gamers happy by ensuring Xbox Live is a safe and enjoyable experience. Accountable for Content & Conduct Moderation strategy, including policy creation & implementation; shared Safety roadmap with product teams; design, development, and maintenance of bespoke moderation platform with multiple high-volume, high-uptime tools & services; internal and external engagement with senior executives, industry, regulators, and inter-governmental agencies; staffing strategy; and consultation & advocacy for child safety, parental controls, digital civility, and safety by design.Deployed operations, program management, and engineering resources to build and maintain trust, delivering proactive & reactive moderation of User Generated Content (UGC), behavioral investigations, fraud detection and prevention, and other capabilities. Consulted on corporate policy positions and issues related to election integrity, child safety, and health & wellness. Led development & expansion of grooming detection technique that Microsoft contributed to the Microsoft 360 Cross-Industry Hackathon with WePROTECT GlobalAlliance and the Child Dignity Alliance to become Thorn’s anti-grooming tool (formerly known as Project Artemis). Full budget responsibility for $12 million/year, 100+ member employee & vendor cross-functional team; maintained flat year-over-year budget despite multi-year 100%+ volume growth. Automated 96% of Xbox’s largest user-generated content complaint queue with high accuracy, precision, & recall. Reduced attributable customer support costs by more than 50% with cleaner & more consistent policy messaging, deeper product integration, and better educational content.

Redmond, Washington, Us

Defined and lead cross-functional programs to create delightful customer support experiences, reducing the bottom-line cost of delivering assisted & self-serve support by more than 50% and eliminating nearly $100mm in Support spend. Owned feature roadmap, development, and sustainment of multiple custom internal Support services and tools used by 5,000 Xbox Support Agents to dramatically improve customer assisted-support experiences and reduce costs, lowering average handle time by 30% and increasing first contact resolution & customer satisfaction at lower total cost.

Redmond, Washington, Us

Designed and implemented assisted support scenarios to enable customer signup for live televised events on Xbox. Drove creation of new tooling to validate end-to-end customer experiences, resulting in better agent troubleshooting, higher customer satisfaction, and reduced refunds.

Redmond, Washington, Us

Lead development of internal business intelligence reports & dashboards for hardware & software supporting Zune digital video and music service.

Redmond, Washington, Us

Published daily, weekly, and monthly marketing content supporting Zune digital video and music service.

Redmond, Washington, Us

Establish and monitor success metrics for refurbishment of Zune portable media player and RoundTable conference/collaboration device worldwide, including packaging & sale of refurbished units.

Santa Clara, California, Us

Responsible for warranty programs supporting all NA carrier & distributor channels for Palm's smartphones.

Waterloo, Ontario, Ca

Warranty account program manager for all North American Tier 1 & Tier 2 cellular carriers during the explosive growth of Blackberry's smartphone business. Facilitated & conducted regular strategic and tactical reviews for programs supporting 42% of RIM’s worldwide installed base (2.6+ mil of 6.2 mil worldwide customers, as of Sept 2006), generating significant bottom-line revenue for RIM.

Dallas, Tx, Us

National <30 day returns program manager, including relationships with cellular phone OEM's, repair program, and asset disposition. Lead v-team to build AT&T Wireless' first software scanning asset recovery system, resulting in multi-million-dollar savings within first year; the team was the sole winner of the AT&T Wireless 2002 Circle of Excellence Internal Customer Support Quality Team of the Year.

Master Of Business Administration - Mba

Bachelor Of Arts - Ba, English - Creative Writing

Education record