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Paulette Ethridge is listed as Customer Success Manager with proven track record of delivering results and driving Client Satisfaction. | Ex-Indeedian at Justworks, a company with 600 employees, based in Jersey City, New Jersey, United States. AeroLeads shows a matched LinkedIn profile for Paulette Ethridge.
Paulette Ethridge previously worked as Customer Success Operations Specialist at Justworks and Customer Success Manager at Currently Seeking New Opportunities. Paulette Ethridge holds Financial Planning And Services from Coop Apprentice.
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With over 5 years of experience in the customer service field, I worked for the Technical Customer Success team at Indeed. I excel in providing exceptional customer experiences and driving business growth through data-driven solutions.My strengths lie in relationship building, cross-functional collaboration, and strategic problem-solving. With a personalized approach to service and solution-oriented support, I have boosted customer satisfaction by 25% and reached retention targets while leading a team of customer success specialists.By implementing a data-driven approach to customer success, I have achieved a 15% increase in customer retention. In managing large, complex accounts in the SaaS industry, I build strong relationships with key stakeholders and deliver value-added solutions. I also provide technical support and product training to ensure customer success and growth, while collaborating with sales and marketing teams to develop and execute customer engagement strategies.My commitment to continuous improvement drives positive outcomes for both customers and the company. Outside of work, I enjoy exploring new restaurants and traveling to different countries. As an avid learner, I also love meeting new people to exchange knowledge and ideas. Please feel free to contact me at paulette.ethridge@aol.com or send me a message here.
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New York City Metropolitan Area
Acted as main point of contact for inbound inquiries from admins, resolving issues promptly to maintain customer satisfaction.Provided specialized services to admins, resulting in a 25% reduction in issue resolution time.Educated and supported customers on Justworks' product and service offerings, resulting in a 15% increase in customer retention.
New Jersey, United States
I am currently seeking a Customer Success Manager/Specialist role within healthcare or technical organization.
United States
New York City Metropolitan Area
Results-driven Client Success Manager with a track record of hitting revenue targets and delivering exceptional customer service. Monitored metrics, developed actionable insights to improve efficiency, and made data-informed decisions to optimize performance.Provided white glove customer service, including onboarding, training, and troubleshooting for.
Secaucus, New Jersey, United States
Compiled data and reviewed information for accuracy prior to input, providing a high level of attention to detail and quality control.Spearheaded personalized benefits education to drive a 45% increase in employee enrollment, elevating benefits utilization and enhancing employee well-being.Managed a high volume of customer issues through phone, chat, and.
911 Broadway, New York, NY
Grew sales by 15% boosted profits, applied proactive management strategies, and enhanced sales training, resulting in a significant increase in revenue.Provided exceptional customer service and cross-selling recommendations to promote sales.Mentored and trained a team of 4 associates on customer-centric techniques and product knowledge.Achieved 85%.
1 Metlife Stadium Dr, East Rutherford, NJ 07073
As a concessions cashier responsibilities included ringing up orders, assisting clients with their concerns or questions, expedited food orders, and clean concession stands.
United States
Applied fair grading practices consistently to evaluate students' work and assign letter or number values, resulting in a high level of student engagement and achievement.
Jersey
Contacted share/stockholders to obtain their votes on the change in policy.
Other employees you can reach at justworks.com. View company contacts for 600 employees →
Kristen Cruz
Colleague at JustworksNew York, New York, United States, United States
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RK
Rachael Kennedy
Colleague at JustworksTampa, Florida, United States, United States
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FC
Francisco Carmona Herrera
Colleague at JustworksMiguel Hidalgo, Mexico City, Mexico, Mexico
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MT
Malik Terry
Colleague at JustworksNew York City Metropolitan Area, United States
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VC
Victoria Cervoni
Colleague at JustworksNew York City Metropolitan Area, United States
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BC
Brenda C.
Colleague at JustworksNew York City Metropolitan Area, United States
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RS
Ryan S. Brown
Colleague at JustworksTampa, Florida, United States, United States
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SK
Soleil Kouandjio
Colleague at JustworksNew York, New York, United States, United States
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AM
Andrew Metzgar
Colleague at JustworksQueens, New York, United States, United States
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RH
Robert Hammer
Colleague at JustworksNew York City Metropolitan Area, United States
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Quick answers generated from the profile data available on this page.
Paulette Ethridge works for Justworks.
Paulette Ethridge is listed as Customer Success Manager with proven track record of delivering results and driving Client Satisfaction. | Ex-Indeedian at Justworks.
Paulette Ethridge is based in Jersey City, New Jersey, United States while working with Justworks.
Paulette Ethridge has worked for Justworks, Currently Seeking New Opportunities, Jabra Hearing, Indeed.Com, and Conduent.
Paulette Ethridge's colleagues at Justworks include Kristen Cruz, Rachael Kennedy, Francisco Carmona Herrera, Malik Terry, and Victoria Cervoni.
You can use AeroLeads to view verified contact signals for Paulette Ethridge at Justworks, including work email, phone, and LinkedIn data when available.
Paulette Ethridge holds Financial Planning And Services from Coop Apprentice.
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