Paulette A. Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, United States

Manage and respond to an average of 40+ support tickets weekly, utilizing SQL for data retrieval and ensuring swift resolutions, with a strong emphasis on minimizing downtime and mitigating security risksMonitor and maintain IT inventory, reducing procurement errors by 15% while ensuring compliance with company policies, including software licenses, hardware, and VPN configurationsConfigure and deploy 20+ workstations for new hires and employees transitioning roles, ensuring 100% compliance with security protocols, including IAM and Okta lifecycle management

Bowie, Maryland, United States

As Team Captain, I provided leadership and organizational oversight to the dance team as Captain and Social Media Chair, ensuring outstanding performance and a positive team dynamic during the 2022/2023 and 2023/2024 seasonsConducted market research to identify trends and audience preferences, adapting content to meet the evolving needs of followerCoordinated with graphic designers and photographers to ensure visually appealing and brand-consistent content

Washington, District Of Columbia, United States

Enhanced engagement rates by 50% by developing dynamic, visually appealing content using CapCut, Canva, and Adobe to capture and retain audience attentionCollaborated with cross-functional teams to define marketing objectives, creating and executing campaigns that aligned with business goals, and utilizing Figma to design and prototype visual assets for enhanced campaign executionFostered strong community engagement, resulting in a 25% increase in positive feedback and interactions across social media platforms

Alexandria, Virginia, United States

Leveraged Salesforce Marketing Cloud to design and execute targeted email marketing campaigns, resulting in a 20% increase in email open rates and a 28% increase in click-through ratesEnsured compliance with legal and ethical regulations governing attorney advertising and marketing practices, maintaining the integrity and reputation of the law firm and its clientsCultivated and maintained relationships with industry partners, referral sources, and professional networks to expand the firm's client base and enhance its reputation within the legal community

Fulton, Maryland, United States

Conducted in-depth research on the lack of emphasis on creative writing in K-12 education, demonstrating strong research skills and a commitment to addressing educational issuesAllied with cross-functional teams of art and English teachers, principals, and county officials to define magazine goals, resulting in increased meeting engagement and submissions, highlighting collaboration and leadership abilitiesOrganized and led after-school meetings, engaging with high school youth to foster creativity and community, demonstrating a passion for youth development and community engagementOversaw website projects from planning through to launch & ongoing maintenanceProblem-solved issues with creative, media, vendor, and production teams, serving as the primary point of contact for inquiries, showcasing strong communication and problem-solving skills

Bachelors Of Science In Psychology, Major: Forensic Psychology, Minor: Cybersecurity

Education record