Paul Faulkner Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

Migrated multiple clients to Corrigo Work Order Mgmt System across 70 countries including HSBC, Telstra, ANZ Bank, Dept Foreign Affairs and Trade – involving changing work practices for JLL and client. Part of small team awarded the 2019 Corrigo Customer Award - presented to manager in front of 300 clients in Las Vegas.Devised, Planned and Managed an online form and workflow platform for various organisations – used by Telstra, ANZ Bank , Federal Government and Corrs Chambers Westgarth (over 10k requests a month)Investigated and created report for use of robotic technologies in the workplace

Melbourne, Australia

Implemented first integrated data transfer solution - from the Office of Public Prosecution (straight into the Court File).Undertook evaluation, proof of concepts and implementation of new ITSM solution.Introduced new MDM solution with Telstra partner – massively improving process turnaround times – and reducing overall effort internally.Deployed latest Microsoft technology (Hubs, Pros and Surfaces) to Judiciary – providing them with fit for purpose state of the art technology which simplified their work practices.Led the new Virtual Courtroom evaluation process.

La Trobe University

Short term contract working with EPMO implementing stage gates processes for major projects

Melbourne, Australia

Poached by my supplier, McGirr specialises in Court Management Systems- Established Melbourne Office- Successfully delivered the VCAT eFile (EDMS) pilot and County Court Appeals projects- Implemented Sales Pipeline and clean processes around RFx- Devised new pricing model based on subscriptions rather than upfront licensing

Melbourne, Australia

Courts Services VictoriaPosition: Program Manager (Contract)Implemented biggest change in the Courts history by refining business processes and automating where it made sense to do so. Replacing centuries old paper based work practices with computerised systems. Overview here - https://www.youtube.com/watch?v=6mNHlqHhF_k CenITexPosition: Project Manager (Contract) -> Customer Program Director (Permanent)Managed the transfer, transition and transformation processes to accommodate the migration of individual department IT services and people into the fold of the shared services groupDelivered the 1SO (One Service Operation)“process component” for the establishment of Victoria’s whole of government ICT shared services (approximately $5M program)Led the internal re-engineering of performance reporting and criteria setting for the selection of tools and processes required to run the enterpriseManaged the full end-to-end governance and portfolio of projects across the departments of Treasury & Finance, Premier & Cabinet, Health, Human Services and Justice (approximately $20M portfolio)Launched a new approach to gauging customer satisfaction with a review process to ensure surveying technique explicitly targeted where improvement needed to be made; this approach increased KPIs for delivery from under 60% to over 90%Dept of Health + Human ServicesPosition: Project Manager (Contract) -> Service Delivery Manager (Contract)Re-engineered the IT delivery approach to include virtualised, externally hosted and cloud-based services which reduced ongoing hosting costs by nearly 30%Introduced tiered Business Service SLAs model (Gold/Silver/Bronze) for Service Catalogue services based upon the depth of customer needCreated dashboards to better visualise pipeline process enabling forecast demands of technology, resources and services ensuring potential bottlenecks were averted by taking proactive actions to address capacity issue

Managed teams of architects, solution consultants and technical experts responsible for alignment with each business unit Director; environments included servers, networks, database, security, middle-ware and software developmentOversaw the supplier negotiation responsibilities of the procurement process, to ensure value for money tuned to the timeframes of business needs and the speed of change for technical investmentsExposed and repaired gaps in the financial recovery process due to missed activities and failed handoffs between delivery groups

Led negotiation and was awarded IT development and ops outsourcing contract for this $1B turnover organisationDesigned, planned and implemented enterprise solutions transforming disparate work practices into standard streamlined processes across the workforce, improving execution time from days to minutes for key processesPlanned and executed major infrastructure overhauls providing true redundancy between primary and secondary processing facilities and accommodating Business Continuity and Disaster Recovery Plans

Managed expert teams based around the UK responsible for maintaining and improving multiple telecoms customersDevised and executed plan for improving teams reputation by identifying and addressing perceived issues – which led to a huge boost in moraleEngaged with C-Level stakeholders providing technical insight to achieve good outcomes for both the organisation and the customers we were supportingCreated and implemented standards to build and maintain the systems – simplifying supportability of systems

Lead consultant advising on resolving complex technical issues with Electricity deregulation in a high pressure time constrained environment – a direct result of my technical innovation led to a solution which avoided paying huge ($1M/day) penalties

Bsc Hons

Maths, Chemistry And Physics