Paul Gherghel Email & Phone Number

Paul Gherghel is a Application Support at Basware. He possess expertise in outlook, microsoft office, itsm, citrix, citrix metaframe and 41 more skills. He is proficient in Romanian and English. Colleagues describe him as "I have been working with Paul for almost two years, he is a hard working individual who knows how to manage major incidents within the designated SLA and how to effectively use time management for both him and the people around him." and "I've worked with Paul at Capgemini while he was an Incident Manager. He was a hard working colleague and was always there to do the job. I loved working with him and I also recommended him to my new employers. His technical skills helped him adapt to the new job very fast. He is a fast learner and a dedicated person."

Listed skills include Outlook, Microsoft Office, Itsm, Citrix, and 42 others.

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  Application Support

  Basware

  Aug 2016 - Present - Iasi County, Romania

  - Second line support for complex incidents and requests- Technical problem solving- Replicate and investigate customer issues- Providing guidance to customers regarding our software products via e-mail- Classification and resolution of support requests via own help-desk ticketing system- Evaluation and prioritization of support inquiries- Contribution to the improvement of internal processes and routine