Senior Manager - Customer Experience
CurrentResponsible for all customer marketing programs, reporting to the VP of Proposition Marketing.Programs focus on addressing the full customer lifecycle, from onboarding to renewal. The aim is to deliver a consistent CX that increases customer satisfaction, advocacy, and fundamentally revenue growth.Programs are data-driven, audience-led, and supportive of broader company strategy.Act as a solid-line manager with 2 reports: Insight Analyst and Digital Marketing… Show more Responsible for all customer marketing programs, reporting to the VP of Proposition Marketing.Programs focus on addressing the full customer lifecycle, from onboarding to renewal. The aim is to deliver a consistent CX that increases customer satisfaction, advocacy, and fundamentally revenue growth.Programs are data-driven, audience-led, and supportive of broader company strategy.Act as a solid-line manager with 2 reports: Insight Analyst and Digital Marketing Specialist.Additionally, manage external agencies and technology vendors for associated campaigns. Show less
